Job Description

Are you ready to be the welcoming face of a firm devoted to making a difference in people's lives?

Do you excel in customer service and thrive in a dynamic, client-focused environment?

Can you manage front-office tasks with professionalism and a personal touch?

Are you looking to kick-start your career doing meaningful work in a client-focused environment?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Established in Dallas, DuBose Law Firm has been a steadfast advocate for individuals affected by mesothelioma, lung cancer, and serious personal injuries. Our dedication stems from over 20 years of experience in asbestos litigation, putting a personal touch on every case we handle. We pride ourselves on delivering personalized, focused service to achieve maximum results for our clients.

Our mission is deeply rooted in making a significant impact on both our clients and society. We emphasize a personal approach, building one-on-one relationships to understand and fight for what matters most to those we represent. This commitment has been recognized with awards such as the John Howie Award for our courageous pursuit of justice on behalf of our clients.

The Receptionist role at DuBose Law Firm is designed to provide crucial support to our front-office operations. As the primary point of contact for clients and visitors, this position is essential in maintaining our personalized approach and ensuring seamless communication between our clients and legal staff. This is a part time role Tuesday through Friday, from 10:00 AM to 5:00 PM Your role will be pivotal in upholding our firm’s reputation for personal attention and exceptional client service, shaping first impressions, and managing daily administrative tasks. Through your contribution, you will support our mission to create a positive impact in our clients' lives.

What you’ll do:

• Front Desk Management: Serve as the first point of contact for visitors and callers, creating a professional, welcoming, and positive first impression of the firm.
• Telephone Communication: Answer and route incoming calls efficiently, take accurate messages, and help ensure callers receive timely follow-up and assistance.
• Intake Support: Conduct preliminary intake calls with potential clients, gather initial information, and direct inquiries to the appropriate team members.
• Client Interaction: Provide compassionate, professional assistance to clients and visitors by answering routine questions and supporting a positive client experience.
• Administrative Duties: Support daily office operations through routine administrative tasks, including scanning, document organization, data entry, and general office support.
• Mail Processing: Prepare outgoing mail and coordinate document shipments through USPS and UPS, ensuring materials are handled accurately and in a timely manner.
• Office Upkeep: Help maintain a clean, organized, and welcoming office environment by keeping shared spaces stocked, assisting with routine office upkeep, and taking out the trash.

What we’re looking for:

• Customer Service Experience: Prior experience in a customer-facing, reception, or front-desk role with a demonstrated commitment to providing outstanding service.
• Communication Skills: Strong verbal communication skills with professional telephone etiquette and the ability to interact confidently with clients and visitors.
• Dependability: Demonstrated reliability, strong follow-through, and the ability to work independently while managing daily front-office responsibilities.
• Technology Proficiency: Basic computer proficiency with experience in data entry, office software, and learning new systems as needed.
• Problem Solving: Ability to remain calm under pressure, handle upset or emotional callers with professionalism, and recognize when to escalate situations appropriately.
• Attention to Detail: Strong attention to detail with the ability to accurately manage administrative tasks, client information, and day-to-day office responsibilities.

Why you should work here:

• Meaningful Work: Enjoy the opportunity to make a real difference by supporting individuals during challenging times. Every interaction gives you the chance to positively impact a client's experience while contributing to a firm with a meaningful mission.
• Autonomy & Trust: Thrive in a role where you'll be trusted to take ownership of the front office, work independently, and make a meaningful contribution to the firm's day-to-day success.
• Close-Knit Team: Join a collaborative small-firm environment where your contributions make a daily impact. You'll work closely with firm leadership and help deliver the personalized client experience the firm is known for.
• Work Schedule: Part-time position, Tuesday through Friday, from 10:00 AM to 5:00 PM.

Join DuBose Law Firm and make a real impact in the lives of those we serve. If you are a dedicated professional ready to shape the first impression of our firm and support our mission, we invite you to apply. Become part of a team that values excellence, compassion, and personalized client service.