Job Description

DELANO Dubai

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

As a Receptionist at DELANO Dubai, you are the welcoming face of the property, responsible for creating a seamless, elegant, and intuitive arrival experience. You will ensure every guest interaction reflects the warmth, sophistication, and effortless style of the DELANO brand, from check-in to departure.

• Guest Welcome & Arrival Experience: Deliver a warm, polished, and personalised welcome, setting the tone for a refined luxury stay
• Check-In & Check-Out: Manage arrivals and departures efficiently, ensuring accuracy, smooth processing, and an effortless guest journey
• Guest Engagement: Build genuine rapport with guests, offering a calm, attentive, and professional presence throughout their stay
• Reservation Handling: Manage room allocations, preferences, and special requests with precision and attention to detail
• Service Excellence: Anticipate guest needs and proactively offer support, recommendations, and solutions
• System Accuracy: Maintain precise records in PMS systems, ensuring all guest information and billing details are correct
• Problem Resolution: Handle guest queries and concerns promptly and professionally, escalating where required to ensure swift resolution
• Communication & Coordination: Liaise effectively with housekeeping, concierge, and other departments to ensure seamless guest experiences
• Brand Standards: Maintain DELANO’s luxury presentation and service standards in all guest-facing interactions
• Lobby Presence: Ensure the front desk and lobby area remain organised, elegant, and reflective of the brand at all times

Qualifications

• Luxury Experience: Proven experience in luxury hospitality (luxury hotel or resort front office), delivering refined and discreet guest service
• Guest Engagement Excellence: Exceptional interpersonal and communication skills with a polished, natural guest approach
• Operational Knowledge: Strong understanding of front office operations, PMS systems, and luxury service standards
• Attention to Detail: High level of accuracy in handling guest data, billing, and room allocations
• Service Mindset: Calm, composed, and guest-focused approach in a fast-paced environment
• Team Collaboration: Strong coordination skills across departments to ensure seamless guest experiences
• Educational Background: A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.