Receptionist Vacancy - Ellis and Killpartrick Bath
Situated in the heart of the beautiful Georgian city of Bath, Ellis & Killpartrick has been part of the local community since 1979. Founded by Bradford University graduates Mike Killpartrick and Brian Ellis, the practice first opened on George Street before moving to its current home on New Bond Street.
Our Bath practice has a timeless feel, perfectly in keeping with its Grade II listed setting. Here, tradition meets contemporary luxury, and we’ve created a space where our patients can enjoy expert eyecare and a truly personal eyewear styling experience.
We’re proud to be an independent practice where patient care always comes first, and joining us as our new Receptionist means being the first welcome our patients receive each day. Whether you're looking for the next step in your career or a fresh start in an independent practice that genuinely puts patients and people before numbers, this could be the right place for you.
We offer a range of benefits designed to support your wellbeing, development, and work-life balance.
We are looking for a full-time Receptionist In this role, you play a pivotal part in the patient journey from start to finish - making every person who walks through our doors feel confident, comfortable, and cared for.
This position is ideal for someone who genuinely enjoys helping people, takes pride in delivering quality care, and thrives in a supportive, collaborative environment. You’ll have the time, tools, and encouragement to do your job to a high standard without feeling rushed or pressured.
As the face of our practice, your responsibilities will bridge patient care, daily administration, and smooth practice operations:
First Impression: Warmly greeting patients, checking them in for appointments, and managing a welcoming waiting area.
Patient Triage: Listening to patient needs, answering queries, and triaging requests appropriately over the phone and in person.
Contact Lens Care: Handling contact lens orders, handing completed orders to patients, and managing stock/trial bank replenishment.
Diary Coordination: Managing the daily appointment diary, tracking arrivals, handling fail-to-attends, and scheduling future appointments.
Clinic Prep & Admin: Preparing clinics for the day, processing payments, checking and responding to practice emails, and maintaining strict GDPR compliance
NHS & Recalls: Ensuring all NHS documentation is accurate and managing daily patient recall routines.
Environment: Keeping the shop floor, spectacle displays, and reception area immaculate, organised, and inviting.
Additional Information:
Click apply below and we will ensure you are contacted as soon as possible by one of our team.
GBP £26,106.34
GBP £26,106.34
Being an independent doesn’t mean that you have to go it alone.
The Hakim Group is the largest group of independent opticians in the UK and Ireland and is growing rapidly.
Over the past 15 years, the Group has developed a unique and innovative approach that has allowed independent practices to flourish, allowing them to maintain their unique individuality whilst enjoying the benefits of a back-office support system.
With an award-winning culture at the heart of its success, the Hakim Group was named as Sunday Times’ Best Company to Work For in 2018. In 2019, it was also named as the Scale Up Business of the Year at the national EY awards.
