Are you passionate about people and creating great first impressions? Join our dynamic team as a Receptionist at our Support Centre in Kuilsriver.
In this exciting role, you'll deliver a warm, professional welcome to visitors and callers while ensuring our reception and switchboard operations run seamlessly. Your exceptional customer service and positive energy will help create memorable experiences and reinforce our reputation as a leading retail brand.
KEY RESPONSIBILITIES:
1. Switchboard Operation:
Perform duties in an efficient, professional, and courteous manner.
Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
Establish and maintain effective working relationships with co-workers, supervisors and the general public.
2. Receives Visitors:
Greets visitors and performs general administrative duties.
Welcomes, and alerts appropriate staff member/personal assistant of arrival for pre-arranged appointment.
Assist security to record all visitors who enter and exit the company in the visitor register.
Sign for goods received and deliver to the correct departments/individual.
Monitoring access to the building by visitors
3. Access and Cleaning:
Assist in the monitoring access to the building by visitors.
Responsible for the neatness of the reception area in ensuring that our guests feel welcome to a clean and tidy office.
Communicate and liaise verbally and in writing between 3rd parties and relevant staff, respond effectively to request (verbal or written)
4. Administration & Office Duties:
Assist with administration duties as required.
File data and perform other routine clerical tasks as assigned and for other departments as needed.
Order and maintain relevant office supplies for the reception area.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
KNOWLEDGE & SKILLS REQUIRED:
Switchboard consisting of multiple lines.
Excellent language skills (verbal and written) in English another second official language would be advantageous
Well-groomed and professional manner
Excellent telephone etiquette and communication skills
Excellent interpersonal skills with pleasant and friendly demeanor
Organized with good attention to detail and the ability to multi-task
Customer services focus both internally and externally
QUALIFICATIONS & EXPERIENCE:
Essential:
Grade 12/ Matric Certificate
A minimum of two year's relevant experience gained in the managing and operating of a busy switchboard consisting of multiple lines.
Excellent language skills (verbal and written) in English,
Proficiency in Microsoft packages (Word, Excel, Power Point & Outlook)
Preferred:
A Secretarial Diploma, or an equivalent qualification
Preference will be given to candidates who will enhance the diversity of the team and contribute to employment equity within the Company provided that the competencies and minimum requirements for the position have been met.
The Ackermans story goes back as far as 1916, when Gus Ackerman opened the first store in Wynberg in Cape Town. His vision for the store was to create a place where customers could find great products at fantastic prices, which is exactly what Ackermans became. Ackermans was, subsequently, bought by the Pepkor Group in 1986.
Today, there are more than 850 Ackermans stores in 5 countries, making us a leading value fashion retailer for the whole family – continuously setting the standard for value and affordability. With a wide selection of fashion for ladies, kids, babies and men, as well as homeware, cellular and key financial products, we’ll keep bringing value to your life every day.
Our purpose at Ackermans is: Bringing Value to Life, and it lies at the heart of everything we do, whether it’s to the lives of our customers and employees, or to the wider community and value retailing as a whole.
The secret to our success is simple – people. Hiring people who love what they do, and giving them every opportunity to shine. In fact, at Ackermans we’re so committed to this philosophy that we’ve named our staff members Phadimas – which means ‘shine’ in Northern Sotho. Every day, each of our employees is encouraged to shine, reach for the stars and take each other, and the Ackermans brand, to new heights of achievement and success.
We firmly believe that the future of our company rests in the hands of the people we employ. As such, every new Ackermans Phadima is put through a rigorous selection process and chosen with the greatest of care. This process ensures that each new Phadima is a perfect fit for our company culture, and will thrive in our environment of encouragement, motivation and inspiration.
If you feel that this is an environment that you could succeed in, we’d love for you to join us. View our current vacancies, and we could soon be welcoming you on-board as our newest Ackermans Phadima!
