Spire Healthcare Group plc

Receptionist

Spire Healthcare Group plc  •  Cambridge, GB (Onsite)  •  9 hours ago
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Job Description

Receptionist | Cambridge | Customer Service, Administration | Private Hospital | Permanent Full-time |

Spire Cambridge Lea Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.

Duties and Responsibilities

  • Welcoming, registering, including the accurate collection of credit card details and patient information.
  • Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
  • Compliance with NHS forms and processes.
  • Processing in-patient/out-patient charges.
  • Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
  • Discharge of patients onto computer system ensuring accuracy of all information.
  • Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
  • Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Who we're looking for

  • A personable individual with the ability to work on own initiative as well as part of a team
  • Good basic PC skills, including Word, Excel and Outlook
  • Excellent customer service skills
  • High degree of accuracy in administration
  • Great communication skills at all levels
  • Experience in a customer service environment
  • Experience with information management systems
  • Switchboard experience

Working Hours Full-time 37.5 hours per week - working on a rota basis. Our receptions are open from 06:30 – 21:00 so will be a variation of shifts with 1 in 4 weekend cover required.

Contract Type Permanent

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance
  • Free off-site parking for staff

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For us, it's more than just treating patients; it's about looking after people.

About Us

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

Spire Healthcare Group plc

About Spire Healthcare Group plc

Spire Healthcare is a leading provider of private healthcare, running 38 private hospitals and over 50 clinics, consulting rooms and medical centres in the UK.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
London, GB
Year Founded
2007
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