Job Description

USNR is a global leader in the forest products equipment industry, specializing in the manufacturing and automation systems used to produce lumber, plywood, finger-jointed components, and engineered wood products. Through continuous innovation and technological advancement, USNR has earned a reputation as one of the world's premier providers of forest products equipment.

At USNR, we foster a safe, rewarding, and collaborative work environment where employees are encouraged to grow professionally and reach their full potential. Our diverse workforce brings together individuals with a wide range of skills and experiences, contributing to our continued success and industry leadership.

USNR is seeking a Receptionist / Administrative Assistant to serve as a first point of contact for employees, customers, vendors, and visitors at our Jacksonville, FL location. This role is responsible for managing multi-line phone systems, greeting visitors, and providing clerical and administrative support to internal teams in a professional, welcoming, and organized office environment.

The successful candidate will support various departments through administrative tasks such as filing, data entry, document preparation, meeting room scheduling, supply support, and customer call routing. This position requires strong communication skills, reliability, attention to detail, and a friendly, service-oriented approach.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Process incoming phone calls, transfer callers to the appropriate individuals, and provide information as needed.
• Welcome and greet visitors in person and/or by phone, answer questions, and direct visitors to the appropriate person while creating a positive first impression.
• Support various departments with administrative tasks, including filing, data entry, and document preparation.
• Manage the reservation and scheduling of meeting rooms for internal and external meetings or events.
• Handle service-related phone calls by assisting customers and directing inquiries to the appropriate department or personnel.
• Maintain a professional, organized, and customer-focused front office environment.
• Use standard office equipment and administrative tools, including computers, phones, printers, copiers, and related systems.
• Interact professionally with employees, visitors, vendors, and customers throughout the workday.
• Maintain confidentiality when handling employee, customer, and business information.
• Perform other duties as assigned.

How you will make a difference:

• Customer service orientation with a positive, friendly, and upbeat attitude.
• Professional verbal and written communication skills.
• Strong organizational abilities and the capacity to work independently.
• Effective time management skills with the ability to prioritize tasks.
• Keen attention to detail and a high level of accuracy in work.
• Reliability, punctuality, and consistent follow-through.
• Proficiency with Microsoft applications, including Word, Excel, and Outlook.
• Adaptability and teamwork when supporting multiple departments and changing priorities.
• High school diploma or equivalent required.
• Post-secondary education in Business Administration or a relevant blend of education and experience preferred.
• One to three years of experience managing multi-line phone systems preferred.
• Previous experience as a Receptionist/Administrative Assistant or in a similar role preferred.
• Experience ordering supplies preferred.
• Experience with ERP systems a plus.

Work Environment and Physical Requirements

• This position operates in a professional office and manufacturing environment.
• The employee is regularly required to talk or hear and frequently sits, stands, walks, uses hands to finger, handle, or feel, and reaches with hands and arms.
• The employee may occasionally lift or move office supplies, promotional items, uniforms, or other materials as needed.
• Standard hours and days f work are determined by the business location and operational needs. Occasional work outside normal business hours may be required based on business needs.
• This position is not expected to travel.

Benefits Provided to Full-Time Employees:

• Medical, dental, and vision insurance available for employees and dependents starting the first of the month following hire date.
• Optional flexible spending accounts (FSA) and health savings account (HSA).
• Company-paid life insurance and short-term disability, with options for additional coverage.
• Up to $300 annual reimbursement for wellness activities.
• 401(k) with employer matching.
• Up to 96 hours of paid time off per year, effective immediately upon accrual.
• Eight paid holidays and one paid floating holiday annually.
• Tuition reimbursement up to $5,250 per year for continuing education.
• Annual reimbursement for safety boots and glasses as required by the role.

This posting provides a general overview of the position’s scope and may be subject to change without notice.

USNR and its affiliates offer competitive salaries, comprehensive benefits, and significant growth opportunities. We value workforce diversity and strive to recruit, develop, and retain talented individuals from a broad candidate pool. Our organization is committed to mutual respect and equal employment opportunity for all applicants and employees, regardless of race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military or veteran status, or other protected characteristics. Employment decisions are based on qualifications, merit, and business needs.

Employment offers are contingent upon successful completion of a background investigation and drug screening.

USNR participates in E-Verify and will only employ individuals who are legally authorized to work in the United States. This position is not eligible for visa sponsorship now or in the future.

For additional information about USNR and our products and services, please visit www.usnr.com.