The Bicester Collection

Receptionist

The Bicester Collection  •  Madrid, ES (Onsite)  •  4 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Something Extraordinary Every Day™

At Value Retail, we create memorable experiences for our guests, brand partners and colleagues every day. Behind every exceptional experience is a talented team that works collaboratively to deliver operational excellence and outstanding service.

As a Receptionist, you will be at the heart of the Village Management Office, acting as the first point of contact for visitors, employees, brands and external partners. Supporting the Office Manager, you will help ensure the smooth day-to-day running of the office while maintaining the highest standards of professionalism, hospitality and customer service.

What you will be doing

  • Delivering a professional and welcoming reception service for all visitors and stakeholders.
  • Managing incoming calls, enquiries and visitor requests efficiently and professionally.
  • Coordinating meeting room bookings and ensuring common areas are maintained to the highest standards.
  • Managing post, courier services and visitor records.
  • Supporting office administration, including office supplies, petty cash and internal systems.
  • Arranging travel, accommodation and transportation for visitors and business stakeholders.
  • Supporting and training weekend and temporary reception team members.
  • Maintaining accurate databases, records and administrative documentation.
  • Collaborating with internal departments and brand partners to support the smooth running of the Village Management Office.

What makes you special

  • Previous experience as a Receptionist or Front Desk professional within a multinational environment.
  • Strong proficiency in Microsoft Office and administrative systems.
  • Excellent organisational skills and attention to detail.
  • Ability to work efficiently under pressure and manage multiple priorities.
  • A customer-focused mindset with a passion for delivering exceptional service.
  • Strong interpersonal and communication skills with the ability to build relationships at all levels.
  • Experience managing suppliers and external stakeholders.
  • Fluent in English and the local Village language; additional European languages would be an advantage.

There's no one quite like us

Value Retail is home to a team of passionate and talented individuals who are committed to creating extraordinary experiences every day. We champion diversity, collaboration and continuous development, providing an environment where people can thrive and grow.

If you are passionate about customer service, enjoy working in a dynamic international environment and want to be part of a business where every day is different, we would love to hear from you.

The Bicester Collection

About The Bicester Collection

The Bicester Collection is a story of how we transformed ourselves from a real estate company into one of the world's most inventive retailers, creating experiences that delight almost 40 million guests every year. Each of the 11 Villages in the Collection was created with its own narrative reflected in its design and architecture, making them a Collection of unique destinations, located in Europe and China's most important luxury and fashion markets.

Bicester Village ∙ La Roca Village ∙ Las Rozas Village ∙ La Vallee Village ∙ Maasmechelen Village ∙ Fidenza Village ∙ Wertheim Village ∙ Ingolstadt Village ∙ Kildare Village ∙ Shanghai Village ∙ Suzhou Village

Each Village is home to a distinctive curation of international fashion and lifestyle brands, together with celebrated designers unique to the respective regions. Our guests come from all over the world. They seek out originality, unparalleled levels of service, an emotional connection and most importantly, fun.

Its a story of entrepreneurial spirit. We never stand still. That's why and how we achieve DOUBLE DIGIT GROWTH year on year. Our 'secret sauce'? Four different perspectives working together to deliver the magic; real estate, retail, hospitality and curation of experience. When we combine the sense of place, the product, the guest services and the emotional connections, we deliver our brand promise: To offer something extraordinary every day to our guests, our brand partners and our colleagues.

Its a story of a family. Ours is made up of 1,200 colleagues of over 45 nationalities with diverse backgrounds, ages, experience and leadership styles. Our infectious enthusiasm and the fact that every colleague is an entrepreneur at heart is in our DNA and forms the foundation of our culture, which values invention, innovation and risk taking.

Its a story of extraordinary people doing extraordinary things.

Industry
Fashion & Apparel
Company Size
1,001-5,000 employees
Headquarters
Bicester , GB
Year Founded
Unknown
Social Media