Job Description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

We are looking for a professional, organised, and customer-focused Receptionist to join our team. As the face of the business, you will provide a first-class front-of-house experience while supporting key administrative, visitor management, health & safety, and site operations activities.

This is a varied role that requires excellent communication skills, a proactive approach, and the ability to manage multiple priorities in a fast-paced environment. You will be the first point of contact for visitors, employees, contractors, customers, and external stakeholders, ensuring everyone receives a welcoming and professional experience while maintaining site security and compliance standards.

Reception & Front of House

• Act as the first point of contact for visitors, contractors, employees, and external enquiries.
• Provide a professional, friendly, and welcoming reception service.
• Manage access through pedestrian gates and turnstiles, responding to intercom requests as required.
• Maintain a clean, organised, and professional reception area.

Visitor & Contractor Management

• Manage visitor and contractor sign-in/sign-out processes.
• Issue visitor passes and contractor access cards.
• Maintain accurate visitor and contractor records.
• Ensure all visitors and contractors comply with site health and safety requirements.
• Coordinate inductions and ensure completion of all required documentation.
• Administer contractor permits, including:
  • Working at Height
  • Hot Works
  • Confined Space Entry
  • General Works

Health, Safety & Compliance

• Produce and maintain daily fire registers.
• Conduct daily fire alarm panel checks and report any issues promptly.
• Support emergency evacuation procedures and assist Fire Marshals when required.
• Ensure compliance with site security, health and safety procedures, and emergency protocols.

Administration & Office Support

• Manage incoming mail, deliveries, parcels, and couriers.
• Monitor and action shared reception inboxes.
• Handle incoming telephone calls and direct enquiries appropriately.
• Coordinate boardroom bookings, hospitality arrangements, and meeting support.
• Raise purchase orders and coordinate approved consumable orders.
• Manage uniform requests, stock control, and distribution.
• Produce site documentation, labels, and administrative records as required.
• Support car park compliance monitoring and reporting.

Qualifications

We're looking for someone who takes pride in delivering outstanding customer service and enjoys being at the heart of a busy operation.

Essential Skills & Experience

• Previous experience in a Reception, Front of House, or Administration role.
• Strong customer service and communication skills.
• Proficient in Microsoft Office applications.
• Excellent organisational skills with the ability to manage multiple tasks effectively.
• Strong attention to detail and accuracy.
• Professional, approachable, and confident when interacting with people at all levels.
• Experience working with senior managers and stakeholders.

Desirable

• Experience within a facilities, logistics, manufacturing, or operational environment.
• Experience producing reports and maintaining records.
• Knowledge of health and safety administration or visitor management processes.

Additional Information

As part of our drive to make iForce (Part of the Culina Group) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 28 days inclusive of bank holidays
• Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 3% employer
• Life Assurance - x2 your annual salary
• Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!