The Receptionist is the initial point of contact for visitors, clients, and employees, providing assistance, information, and administrative support. The role is responsible for greeting guests, answering phone calls, and managing inquiries in a professional and courteous manner. Additionally, Receptionists may perform various administrative tasks, such as scheduling appointments, handling correspondence, and maintaining office records. Their role is essential in creating a positive first impression and ensuring smooth communication and operations within an organization.

Job Responsibilities 1

Greet and welcome visitors, clients, and employees as they arrive at the office, providing a friendly and professional first point of contact.

Answer and direct incoming phone calls to the appropriate individuals or departments, taking messages as necessary.

Manage the reception area, ensuring it is clean, organized, and presentable at all times.

Respond to inquiries from visitors and callers, providing information about the organization, its services, and directions as needed.

Schedule appointments, meetings, and conference rooms for staff and clients, coordinating calendars and sending reminders.

Handle incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate recipients.

Assist with administrative tasks such as typing, filing, photocopying, and faxing documents.

Maintain office supplies inventory, placing orders as needed to ensure adequate stock levels.

Assist with special projects or events as assigned by management, contributing to the overall efficiency and effectiveness of the office.

Uphold security protocols by monitoring access to the premises and ensuring that visitors sign in and wear identification badges when required.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.)

required.

Knowledge on phone etiquette.

Good Communication (oral and written) in English.

Possess good understanding and knowledge in document control and management

Proficient in computer systems, applications and programs

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Education