Job Description

The Medical Office Receptionist will answer phone, greet patients, and coordinate with facility staff to move patients through a pre-determined schedule of intake events at facility.

Full time: Hourly

Days and some weekends

Responsibilities:

• Welcomes patients and visitors to the facility by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Answer incoming calls and keep accurate log of all phone calls. Transfer calls to appropriate staff as necessary.
• Assists ill or distraught patients as necessary. Telephones transportation team or family members when necessary for transportation.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Opens and sorts office mail. Delivers outgoing mail to the post office at end of day.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Complete various clerical and reporting duties as necessary.
• Take temperature of all incoming staff and visitors and record in a log.
• Assist with patient intake process as needed, include property inventory, patient orientation, and EMR onboarding.
• Other duties as assigned by management.

Requirements

• Personality and demeanor to deal with the public and assist ill or distraught patients.
• Basic office skills such as typing and filing.
• Type at least 30 words per minute.
• Good organizational skills.

Education and Experience:

• Graduate of a certified medical office training course preferred.
• High school graduate or equivalent required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions