Job Description
Receptionist
Department: Front of House
Employment Type: Part Time
Location: Birmingham
Compensation: £18,338 / year
Corporate Receptionist - part time
£18,338
Central Birmingham
We are looking for an experienced part time corporate receptionist, who is ready to move into a role with additional event management responsibilities. Working as part of a job share team you will be based in a fabulous building situated in Birmingham’s bustling commercial district.
You will deliver an exemplary tenant service and visitor experience, understanding the importance of implementing events that help to create a community vibe in a building. You will be immaculately presented and professional with a proven work history in a similar role.
Hours: 8.00am – 6.00pm Wednesday, Thursday and Friday
Key Responsibilities
Managing reception
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
- Responsible for delivering an exceptional meet and greet service that is warm, friendly and professional
- Sign in all visitors to the building following appropriate reception processes
- Develop a good understanding of the local area and maintain a local amenities information file – becoming the ‘go to person’ for local knowledge and information
The building
- Assist the Building Manager with any general administration tasks, as required
- Triaging of helpdesk maintenance – liaising with contractors to ensure all maintenance and cleaning tickets are acknowledged, actioned and managed to resolution
- Submit weekly reports on activity (as required)
Tenant experience and community engagement
- Work collaboratively with your job share to propose and develop a programme of seasonal events for the employees who work in the building
- Mange the annual event budget and provide updates to key stake holders
- Monitor feedback and participation and be proactive in recommending or tailoring to suit demand
- Produce a monthly communication enewsletter / posters / email to tenants to promote events and encourage uptake and participation
- Confident and creative with a good eye for detail and able to produce communications using onsite/branded graphics
Skills, Knowledge and Expertise
- Proven experience in a front of house reception role and are ready for a new challenge
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Proactive, self-motivated and thrive in an environment where you are required to multitask
- Excellent written / verbal communication skills and able to confidently communicate with key stakeholders
- Competent Microsoft office user, with a knowledge of how to use social media app’s and Canva
Benefits
- Contributory pension scheme / life assurance
- 24 / 7 access to a virtual GP for you and your famil
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy
