Job Description

RECEPTIONIST- 2 POST

First point of contact for club members, independently operate the reception desk and to manage the

entry and access to members as per the club rules and regulations. A club receptionist's duties primarily

revolve around creating a welcoming environment for members, managing front desk operations, and

providing excellent customer service. This includes greeting club members, answering phones, assisting

with inquiries, managing membership records, bookings.

Education, Skills and Experience

Shall be graduate/ secondary school certificate and possess fluency in English.

Shall have three (3) years of experience as receptionist in international hotel, recreational club,

or hospitality industry.

Through knowledge in computer applications. (Windows, Excel, Power Point)

Course certificate in basic first aid and CPR

Responsibilities and Tasks

Provide quality and high standard front desk service to club members, answer telephone calls

politely, to control all entries to the club and ensure only eligible members are allowed and as per

the club rules and regulations

Enforces the club rules/ regulations and ensures compliance by all club members

Manage all club and sport facility booking such as Company meetings, events, members party

bookings and coordinate with each function area for smooth flow of activity

Maintains lost and found register and hands over to the Company representative for safe keeping

Maintains the lounge, club inventory, reports damage

Inform Company club representative for maintenance related work order and follow up

Coordinate with housekeeping to ensure the club premises is always clean and tidy

Ensure the decorum is maintained at a high standard and unsafe behavioral issues with children

are followed up effectively with Pastoral care and if necessary, report to the parents

Performs any other task as and when instructed by the Company representative