Job Description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Purpose: The position involves working part-time with flexibility for additional hours or overtime when required. Responsibilities include answering and directing phone calls, greeting and assisting visitors, and performing clerical duties. The role also includes handling inquiries, participating in team meetings, and adhering to the Rosecrance Corporate Compliance Program and Code of Conduct. Providing exceptional customer service and serving as a role model for staff, clients, and customers is essential. Additional related tasks may be assigned by management.

Qualifications:

• High school diploma or GED
• Reception experience or an equivalent combination of education, training and experience
• General clerical training or experience
• Excellent oral and written communication skills

Essential Responsibilities:

• Work a part time shift as assigned and be available to work additional hours when necessary. Overtime may be required.
• Answer all incoming phone calls and direct to appropriate parties or take messages as required.
• Greet all visitors and direct appropriately.
• Perform clerical duties as assigned.
• Answer calls from the inquiry line and direct as assigned.
• Serve as a member of the Clerical Team and participate in all team meetings and activities.
• Understand and comply with all of the principles established by the Rosecrance Corporate
• Compliance Program and Code of Conduct.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by management.

Schedule: Mondays and Wednesdays from 4pm-8pm, every other Friday from 4pm-8pm, and every other Saturday and Sunday from 8:00am-4:30pm.

Shift: 2nd

Work Location: Rosecrance Harrison, Rockford, IL

• Work Mode: Onsite

Compensation & Rewards :Based on education, experience, and credentials

• Starting pay HS/GED - $18.00/hr.

Our Benefits: Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym
• Discounts at participating retailers
• Daily pay available through financial wellness provider: UKG Wallet

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

Ready to Make a Difference?
Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own.