Job Description
Receptionist
Department: Front of House
Employment Type: Full Time
Location: Oxford
Compensation: £27,560 / year
Receptionist | Full Time
Oxford
£27,560
We are looking for a proactive and customer-focused Receptionist to manage the daily running of a contemporary building in the Cowley area of Oxford. The successful applicant will be based in our high-quality flexible workspace and central hub for the Campus community.
You will ensure smooth day-to-day operations, deliver an outstanding customer experience, and help maximise the effective use of the space for meetings and events. You will also support wider community activity, including uploading and maintaining content on the website and app to promote what’s happening across campus.
Hours and Salary
Monday to Friday 8:00am–4:00pm
£27,560 PA
Key Responsibilities
Reception
- Manage the day-to-day operation, maintaining a professional work space
- Act as the main on-site point of contact, greeting visitors and ensuring a welcoming, customer-focused experience
- Build strong relationships with Tenants, understanding their needs and feeding insights back to the Community Manager, Asset Director and wider team
- Carry out regular checks and follow up on maintenance, cleaning, or health and safety matters
- Handle general administration including purchase orders, invoices, supplies and data entry
- Ensure compliance with company policies, visitor procedures, data protection and health & safety requirements
Building Management
- Oversee all meeting room bookings via the app/booking platform, resolving clashes and ensuring accuracy
- Coordinate meeting room and event set-ups (furniture, layouts, signage)
- Maintain accurate usage records and provide reporting on bookings, occupancy and feedback
- Handle general administration - raising purchase orders, logging invoices, ordering supplies, and simple data entry
Community Events
- Support the Community Manager on event days with set-up, registration, guest liaison, basic event logistics
- Assist with digital marketing and communications activities, including creating marketing material in Canva (training will be given)
- Maintain and update agreed content on the website and app (events, news, building information)
Skills, Knowledge and Expertise
- Highly organised, hands-on and confident working in a busy, professional environment
- Strong customer service and interpersonal skills with a friendly, confident approach
- Able manage multiple bookings, tasks and deadlines effectively
- Competent using booking platforms, Microsoft Office and digital systems (or willing to learn)
- Communicates clearly and professionally, both in person and in writing
- Proactive, “can-do” attitude and enjoys being part of a collaborative team
- Experience in a front-of-house, serviced office, coworking, hospitality, or facilities coordination environment
Benefits
- Contributory pension scheme / life assurance
- 24 / 7 access to a virtual GP for you and your family
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy
