Job Description

Franklin Street is currently seeking a Receptionist to join our team in Atlanta, GA.

The ideal candidate must possess strong written and verbal communication skills, and they are organized, proactive, detail-oriented, and committed to maintaining a professional and inviting office environment. Two years of customer service and multiple phone lines experience preferred. Bilingual in Spanish is preferred but not required.

The Receptionist serves as the first point of contact for clients, visitors, and team members, creating a professional, welcoming, and positive first impression for all who enter or contact the organization. We are seeking a vibrant, customer-focused individual with exceptional interpersonal skills who enjoys engaging with people and providing outstanding service. The receptionist will answer the multi-line phone, greet guests, perform general administrative duties, complete clerical tasks and projects, and assist the operations manager in support of our corporate, real estate, and insurance teams.

• Answers multiple-line phones in a professional and efficient manner.
• May respond to customer questions and complaints and/or route to appropriate party.
• Represents the Company to guests and clients - welcoming visitors, answering and/or referring inquiries.
• Performs general clerical duties i.e. filing, checking/delivering mail, etc.
• Manages incoming and outgoing mail and shipping.
• Performs general computer duties, i.e. Data entry, managing websites, A/P posting, etc.
• Maintains office supply inventory, checking stock levels, placing and expediting orders for supplies, verifying receipt of supplies and reconciling billing.
• Ensure coffee machines and beverage stations are well-maintained, stocked, and operational to support a positive employee and visitor experience.
• Provides technical support for all training and office-wide meetings held in the office.
• Assists with booking travel for incoming guests to the office
• Assists with arranging catering or food delivery for meetings.
• Provides administrative support to the Operations manager as well as business partners and senior executives.
• Assist with all new hire processes
• Maintains cleanliness and organization of office common areas to provide a clean, hospitable, and safe environment for employees and guests.
• Performs light clean-up / maintenance duties for the office conference room, break areas, and refrigerators etc.
• Submit and monitor maintenance requests, coordinating with building management and service providers as needed.
• Coordinate parking validation procurement and provide validations to guests, clients, and visitors as required.
• Provide additional phone coverage when necessary to help support the other offices.
• Schedules appointments and assists with making travel arrangements for business partners when necessary.
• Manages conference room schedules and provides support in setting up company meetings and trainings.
• Schedules office meetings and trainings.
• Performs other duties as assigned.
• Assists in planning and execution of welfare events and philanthropic activities

Requirements

• Prefer at least 2 years of switchboard experience and experience with multiple phone lines.
• Prefer at least 2 years of customer service experience.
• Ability to represent the company professionally in front of guests with hospitality and customer service.
• Must be dependable and present a professional appearance and demeanor at all times. Please note, in this role, a professional business office appearance requires that no tattoos or piercings are visible.
• Strong written and verbal communication skills (both in person and over the phone). Must be able to speak clearly and concisely. The ability to comprehend, speak, and write fluently in English at a professional level is required.
• Must be neat, organized, and able to multitask in a fast-paced business environment.
• Exemplary interpersonal skills and service orientation, and ability to interface effectively at all levels of the organization.
• Ability to follow documented procedures and standards.
• Proficiency on computer skills including MS Office applications (SharePoint, Excel, Word, Outlook, Power Point, Publisher), database applications, and related software is required as is the ability to actively research basic information on the internet.
• Ability to touch-type accurately at 55-60 wpm or higher required.

About Franklin Street:

Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients’ evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Property Management, and Project Management—Franklin Street offers unmatched value and optimal solutions for clients nationwide.

Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients’ evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Property Management, and Project Management—Franklin Street offers unmatched value and optimal solutions for clients nationwide.

Make your next career move with Franklin Street. With seven lines of business and nine offices across, that perfect opportunity you’ve been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.

Learn more about Franklin Street and our award-winning culture at www.FranklinSt.com

Franklin Street offers competitive salaries, medical – including additional discounts, dental, and vision benefits, disability, and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company-sponsored philanthropy events.

Must be able to successfully pass pre-employment (post-offer) drug screen and background check.

Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.