Job Title: Receptionist
Location: Veterinary Vision, Penrith
Job Type: Full-time, Permanent
Hours: 40 Hours per week, 8.30 am - 5.30pm. No weekend work
Veterinary Vision is looking for a friendly, organised, and professional Receptionist to join our busy specialist veterinary hospital. This role is key to delivering excellent client service and ensuring the smooth day-to-day running of reception.
You will be the first point of contact for clients, supporting appointment bookings, enquiries and administrative processes while working closely with the clinical and nursing teams.
Welcome clients and provide a professional, friendly service
Manage telephone calls, emails, and reception enquiries
Book appointments and assist with referrals and repeat prescriptions
Complete daily banking and reconcile payments
Monitor and follow up outstanding client balances
Maintain accurate client and patient records
Carry out weekly health & safety checks for reception areas
Support general administration including scanning and filing
Excellent customer service and communication skills
Strong organisation and attention to detail
Ability to work in a busy environment and prioritise tasks
Professional, calm, and team-focused approach
Experience in administration or reception roles (veterinary or medical experience is a bonus)
What We Offer
Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Veterinary Vision, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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Linnaeus Veterinary Ltd (A Mars Company).
You can find our terms of use and privacy policy by visiting:
Privacy statement - www.mars.com/privacy
Legal notice - www.linnaeusgroup.co.uk/legal-notice/
Contact Information - www.linnaeusgroup.co.uk/contact-us/
Linnaeus, formed in 2014 and backed by Mars Petcare, is a leading veterinary services group comprising some of the most highly-respected practices in the UK. The group has seen continued growth and has had fantastic investment in its service offering, enabling it to maintain its position at the very forefront of specialist and first opinion veterinary services and excellence.
Linnaeus is a vibrant, forward-thinking partnership of highly respected veterinary practices across the UK, comprising some of the best clinicians in the profession who were carefully selected to ensure the highest levels of patient care across our group.
Together we provide a growing community of like-minded veterinary professionals who are passionate about what they do. We are incredibly proud of each and every member of our diverse portfolio, from the UK’s most respected small animal referral centres to our selection of high-quality first opinion practices.
Through its flexible and supportive culture, its practice teams can focus on delivering top-quality care to their patients. For more on Linnaeus, please visit www.linnaeusgroup.co.uk.
Committed to Excellence
