Job Description

Employment Type:

Full time

Shift:

Day Shift

Mercy Medical Center a member of Trinity Health Of New England is looking for a Receptionist to join our Health Care for the Homeless Team.

Position Purpose:

The Receptionist is responsible providing exceptional customer service to all patients and clients of the medical clinic located at the Friends of the Homeless Shelter on Worthington Street. Performs various clerical and administrative support functions to ensure the efficient and effective operation of the clinic. Greets patients and visitors to ensure proper routing and facilitates patient flow while promoting positive patient satisfaction and positive demeanor. Assists in maintaining patient records, office statistical data and practice performance parameters. The Receptionist completes a variety of clerical and data entry assignments and creates and maintains a professional, caring and customer-oriented environment.

You Will Be Responsible For:

• Manage all incoming phone calls

• Perform scheduling and registration

• Greet visitors and facilitates patient flow while promoting a positive patient experience

• Complete a variety of clerical and data entry assignments

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Minimum Requirements:

• High School diploma or equivalent, Associate's preferred

• 1 -2 years' experience in healthcare preferred

• Excellent computer abilities

• Familiarity with medical terminology

• Bilingual / bicultural in Spanish preferred

Highlights:

• Great benefits effective on First Day

• Full-Time, 40 hrs. Monday – Friday days 8 – 4:30pm

Facility Information

Trinity Health Of New England is an integrated health care delivery system comprised of world-class providers and facilities dedicated to the full spectrum of preventive, acute, and post-acute care, all delivered with the triple aim of better health, better care, and lower costs for our patient populations.

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.