Job Description

Front of House Team Member

📍 Client Site Location
🏢 Pareto FM
🕒 Full-Time

Pareto FM is looking for a professional, approachable, and customer-focused Front of House Team Member to join one of our client sites.

This is a key front-facing role where you’ll help create a welcoming and professional environment for visitors, tenants, contractors, and colleagues while supporting the smooth day-to-day running of the workplace.

If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, this could be a great opportunity for you.

The Role

As a Front of House Team Member, you’ll act as the face of the workplace — managing reception services, supporting workplace operations, and ensuring every visitor receives a positive experience.

This is a varied role combining customer service, administration, coordination, and operational support, ideal for someone who enjoys multitasking and working within a professional team environment.

What You’ll Be Doing

Front of House & Reception

• Acting as the first point of contact for tenants, visitors, and contractors

• Delivering a professional and welcoming experience at all times

• Managing visitor sign-in procedures and issuing passes where required

• Handling incoming calls, emails, and general enquiries efficiently

• Responding to workplace requests, queries, and issues in a timely manner

• Managing internal systems including meeting room bookings and access passes

• Supporting with workplace events and evening setup when required

Administration & Workplace Support

• Carrying out general administrative duties and maintaining accurate records

• Logging incidents and maintaining site documentation

• Supporting facilities administration, reports, and compliance paperwork

• Assisting the Workplace Manager with ad-hoc operational support

• Participating in an on-call rota if required

What We’re Looking For

Essential

• Strong customer service and communication skills

• Calm, professional, and proactive approach in customer-facing environments

• Good organisational skills and attention to detail

• Basic IT skills including email and Microsoft 365

• Flexible approach with willingness to support workplace events where needed

Desirable

• Previous experience within front of house, reception, facilities, or security roles

• Knowledge of Health & Safety or building security procedures

• Experience working within a 5-star customer service environment

About You

• Professional, friendly, and well-presented

• Reliable, trustworthy, and security-conscious

• Confident communicator with a positive attitude

• Solutions-focused with strong attention to detail

• Comfortable working independently and as part of a wider team

Why Join Pareto FM?

• Opportunity to work within a professional and supportive environment

• Varied role with exposure to workplace operations and events

• Strong team culture and ongoing support

• Opportunity to develop within a growing FM business