Job Description

Brocket Hall is seeking a professional and friendly Receptionist to join our team. In this role, you will be the first point of contact for visitors and members, delivering exceptional customer service and ensuring a smooth and welcoming experience. You will manage daily reception duties including greeting guests, handling enquiries, managing bookings, and supporting general administrative tasks.

Key Responsibilities:

• Greet and welcome visitors, members, and guests in a warm and professional manner.
• Manage telephone, email and in-person enquiries efficiently and professionally.
• Handle bookings and appointments for various services offered at Brocket Hall.
• Process payments and manage general queries.
• Maintain the reception area to a high standard of cleanliness and organisation.
• Support other departments with administrative duties and communications.
• Deliver food and beverage services as required by the company.
• Adhere to health and safety policies and company procedures at all times.

Requirements

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organised, detail-oriented and comfortable working with booking and management systems.
• Ability to handle multiple tasks efficiently and remain calm under pressure.
• Friendly and approachable personality with a customer-focused attitude.
• Flexibility to work evenings, weekends and bank holidays as required.
• Ability to work well both independently and as part of a team.

Benefits

• Access to golf facilities
• Staff discount to F&B & retail