Job Description

Receptionist

Department: Front of House

Employment Type: Part Time

Location: Manchester

Compensation: £17,500 / year

Receptionist | Part time | 9.00am – 2.00pm

£17,500

Manchester
We have an exciting opportunity for a corporate receptionist to take full ownership of the front of house services at an office building in central Manchester, working Monday to Friday, 9.00am – 2.00pm.
You will deliver an exemplary tenant service and visitor experience, understanding the importance of creating a community vibe in the building. You should be well presented with proven relevant experience and confident to take ownership of this busy and varied role. Hours and salary£17,500 PA Monday – Friday 9.00am – 2.00pm

Key Responsibilities

Reception responsibilities

• Ensuring the reception area looks presentable and welcoming
• Meeting, greeting and registering all visitors to the building – following the appropriate sign-in processes
• Managing deliveries, including couriers and post
• Developing a local amenities information file, drawing on your knowledge of the local area
• General administration
• Producing weekly update reports

General management of the building

• You will quickly establish yourself as ‘the face of the building’ and the go to person for questions / queries
• Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution
• Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings
• Produce a weekly update report for key stakeholders

Tenant experience

• Research and deliver relevant initiatives, freebies and services which are of interest to those who work in the building, as and when required
• Introduce a monthly e-newsletter promoting initiatives and concierge services– helping to create a community vibe, as and when required

Skills, Knowledge and Expertise

• Proven experience in a front of house reception role and are ready for a new challenge
• Personable and proactive with a confident manner and able to deliver impeccable customer service
• Proactive, self-motivated and thrive in an environment where you are required to multitask
• Excellent written / verbal communication skills and able to confidently communicate with key stakeholders
• Competent Microsoft office user, with a knowledge of how to use social media app’s and Canva

Benefits

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy