Job Description

• Part Time (11.4hrs per week - 0.3FTE), Ongoing
• Provide client-centred reception support across busy community health clinics
• Abbotsford and St Kilda locations

About the role

Reporting to the Practice Manager, the Receptionist provides reception and administrative
support across Thorne Harbour Health medical and allied health services,
including The Centre Clinic, Equinox and PRONTO! services.

This role is critical in creating a friendly, safe and welcoming environment for
LGBTIQ+ communities and people living with or affected by HIV.

Key responsibilities include:

• Providing professional front desk and telephone reception services.
• Managing appointments, Medicare billing and client enquiries.
• Supporting clinicians and day-to-day clinic operations.
• Maintaining accurate records, confidentiality and administrative systems.
• Contributing to a positive and inclusive client experience across multiple sites.

This is a busy and rewarding role suited to someone who is organised, adaptable and committed to community-led healthcare. Please note,the successful applicant must be available to undertake a
full-time two-week induction and training program upon commencement.

What’s on offer

In addition to a pay rate in accordance with the Health Support Services and Professionals Award/Support Services Employee Level 8.3 + superannuation, you’ll also be able to increase your take-home pay by accessing salary packaging benefits as well as professional supervision and development opportunities.

About you

You will bring experience in reception and administration, ideally within a medical, community health or human services environment, along with:

• Demonstrated understanding of and sensitivity to the needs of LGBTIQ+ communities and people living with or affected by HIV.
• Strong organisational and administrative skills with the ability to manage a busy reception environment.
• Excellent interpersonal and communication skills with a professional and welcoming approach.
• Well-developed computer skills including Microsoft Office and clinical or appointment software systems.
• Demonstrated ability to maintain confidentiality, professional boundaries and client privacy.
• Flexibility to work evenings and Saturdays as required.
• Experience with Medicare billing, reconciliation and item numbers will be highly regarded.

About us

Combining passion, commitment and activism, Thorne Harbour Health aims to improve the health and wellbeing of our LGBTQIA+ communities and of those living with or affected by HIV.

For a detailed position description, including selection criteria, visit our website: https://thorneharbour.org/about/work/

Inclusion Matters

We strongly encourage applications from people who are:

• Part of the LGBTIQ+ community.
• Living with HIV.
• From culturally and linguistically diverse backgrounds.
• First Nations people.
• People with disability.

How to apply

Written applications addressing the selection criteria and including a resume and the names and contact details of three professional referees should be sent via job listing in Employment Hero.

Applications close on Monday 25 May 2026

For further enquiries about the role, please contact Ellis Nardella, Practice Manager on
0458 239 510 or via email – ellis.nardella@thorneharbour.org

Important: it is essential that applicants specifically address the selection criteria. Where selection criteria have not been addressed, applications will not be considered.

Thorne Harbour Health is an Equal Opportunity Employer and is committed to child
safety. We have zero tolerance of child abuse. Our robust human resources,
recruitment and vetting practices are strictly adhered to during the
application and interviewing process. Applicants should be aware that we carry
out working with children, police records and reference checks for all roles.