Job Description

Receptionist

Department: Adult Day Center

Employment Type: Full Time

Location: Monroe, MI

Reporting To: Felicia Gearhart

Compensation: $16.00 - $18.50 / hour

Schedule 40 hours per week | 8:00am - 4:30pm | Monday - Friday
Department: Huron Valley PACE | Monroe, MI

What You’ll Do in This Role:
Be the heartbeat of the PACE Center! As the first face and voice people encounter, the Receptionist creates a warm, energetic welcome for participants, families, caregivers, staff, and visitors. This role keeps the front desk running smoothly, delivers outstanding customer service, and provides key administrative support to ensure a safe and efficient environment.

Key Responsibilities

Front Desk and Customer Service
• Greet participants, families, vendors, and visitors in a warm, professional manner.
• Monitor waiting areas to ensure participant comfort, safety, and support needs.
• Answer and route incoming calls promptly; take accurate messages as needed.

Participant Check‑In & Center Operations
• Manage participant check‑in and notify appropriate clinical or operational staff of arrivals.
• Maintain visitor logs, participant attendance records, and daily census documentation.
• Maintain and update participant information, including addresses, days and times at center, and status changes.

Administrative and Clerical Support
• Distribute mail, packages, and internal communications.
• Maintain front-desk supplies, forms, and office equipment.
• Provide general administrative support to leadership.

Compliance, Safety & Confidentiality
• Follow established emergency procedures and support safety protocols.
• Uphold confidentiality standards in accordance with HIPAA and PACE program requirements.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

• High school diploma or GED.
• Minimum 1 year of experience in customer service, reception, clerical, or related roles.
• Minimum of one (1) year working with the frail and elderly.
• Basic computer proficiency (Microsoft Office, email, electronic health record navigation).
• Ability to manage multiple tasks in a fast-paced environment.

Job Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay – Get paid when YOU want!
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!

ACCESSIBILITY SUPPORTBrio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org
BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYERBrio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.

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