Job Description

Function / Area: Office Support

Reporting to: Lead Executive Assistant

To provide a professional front of office reception services to both employees and guests.

To provide administrative support to the Executive Assistant team as required.

This role is based in the office 5 days per week.

Core working hours 8:45am – 16:45pm

Key Responsibilities

• Greet and welcome guests as they arrive at the London Office, ensure friendly and speedy hand-off of guest to EA’s or colleagues
• Answering or reception telephones, effectively transitioning callers to appropriate contact points.
• Liaison point for London building office entry reception (not CNAHardy); to effectively and quickly resolve any guest or employee entry issues.
• Manage the presentation of the Reception area and meetings rooms, escalating issues or concerns to facilities to resolve as required
• Daily check that meeting room and IT equipment is functional, escalating issues or concerns to IT to resolve as required. Ensuring IT are on hand to resolved all Board-room technical problems promptly.
• Maintain general issues log in relation to reception and meetings rooms, channel to appropriate areas to resolve as required. Weekly reporting of ourstanding issues to Lead EA.

• Manage the reception desk email inbox resolving or channeling issues as required.
• Manage the meeting room diary and scheduling conflicts where necessary. Collate meeting rooms requirements ensuring needs are meet.
• Support the Executive Assistants with admin duties, diary and expense management as required.
• Carry out additional duties as assigned.
• Escalate on-going concerns to Lead EA or Head of HR.

Skills, Knowledge & Experience

• Excellent computer skills in Microsoft Office Suite including Word, Excel and Outlook.

• Good interpersonal and communication skills.
• Excellent attention to detail and organisational skills.
• Multitasking and time-management skills, with the ability to prioritise tasks
• Collaborative and proactive.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position

Additional Information

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada, Europe and Asia. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.

Why Choose CNA Hardy?

For us, the customer comes first.

Our winning proposition is our commitment to our customers: We offer more than just a policy – we deliver distinctive insurance solutions and we promise a superior customer service. How we deliver on this commitment is what sets us apart from the competition. Here are just some of the reasons you should choose us:

• Our people: We recognise that our staff bring our commitment to our customers to life. Our priority is to be a great place to work so we continue to attract, retain and develop the best talent in the market.
• Our product offering: We develop innovative and specialised solutions by product and industry specialism and create certainty for customers through the delivery of underwriting and service excellence. This comprehensive global product offering supported by superior claim and risk control services is hard to replicate.
• Our relationships: We believe in building enduring relationships and want to focus our energy on partnering with customers and producers who value our approach and seek the same.
• Our track record: Our financial strength underpins our contract with our customers. We receive consistently high ratings from AM Best and Standard and Poor’s proving our ability to deliver on our commitment should the worst happen.

Treating Customers Fairly

• We deal with our Customers in a professional, open and honest way at all times
• Designing and delivering products that meet their needs;
• Ensuring that no claims are unreasonably rejected; and
• Aiming to do things right the first time and putting them right if we get them wrong.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.