Job Description

• Perform check-in and check-out procedures.
• Update room status and occupancy in the system, and provide relevant information to concerned departments.
• Verify and register visitors, ensuring full collection of identification details such as passport or ID card.
• Handle all guest complaints and requests, forward them to relevant departments or report directly to the supervisor, and follow up until resolution.
• Answer phone calls promptly and clearly with a polite and friendly manner.
• Monitor, record, and process information within assigned authority; maintain and update the daily Front Office logbook.
• Prepare room key cards for arriving guests for the following day.
• Receive payments from guests and issue valid receipts.

• Perform other duties as assigned by the direct supervisor.
   Job Requirements:
• Perform check-in and check-out procedures.
• 
  Update room status and occupancy in the system, and provide relevant information to concerned departments.
• Verify and register visitors, ensuring full collection of identification details such as passport or ID card.
• Handle all guest complaints and requests, forward them to relevant departments or report directly to the supervisor, and follow up until resolution.
• Answer phone calls promptly and clearly with a polite and friendly manner.
• Monitor, record, and process information within assigned authority; maintain and update the daily Front Office logbook.
• Prepare room key cards for arriving guests for the following day.
• Receive payments from guests and issue valid receipts.
• Perform other duties as assigned by the direct supervisor.

Working hour: 6 days/week, 48h/week

Working location: 102 Nguyen Luong Bang, HCMC