Job Description

Receptionist

Department: Operations

Employment Type: Permanent - Full Time

Location: UK - London

Reporting To: Melissa McKay

Compensation: £0 - £32,000 / year

The Receptionist plays a key role in shaping and delivering an exceptional office experience for both staff and visitors. Working as part of a collaborative team with a genuine can‑do attitude, this role sits at the heart of a fast‑paced environment where high volumes of lunches, meetings, and events are a daily feature.

With colleagues actively choosing to make full use of our beautiful facilities within an iconic building, the Receptionist ensures front‑of‑house services run seamlessly, professionally, and with energy. This role requires adaptability, strong organisation, and a proactive approach to supporting a vibrant and highly engaged workplace.

Act as the first point of contact for visitors, clients, and colleagues, providing a professional and friendly welcome.

Key Responsibilities

This role will focus on acting as the first point of contact for visitors, clients and colleagues, providing a professional and friendly welcome. Other responsibilities will include but are not limited to:

• Answer and triage incoming telephone calls, transferring promptly and taking accurate messages when required.
• Register visitors and guests via the building management portal, ensuring a smooth and compliant arrival process.
• Maintain accurate records for visitor and contractor passes, monitoring issue and return.
• Support access‑related requests and liaise with building management to provide a seamless access into the offices.
• Coordinate meeting room bookings and client‑floor requirements, liaising with onsite catering and AV teams to confirm set‑ups, timings, and special requests.
• Process hospitality and catering requests, including breakfasts, lunches, and ad‑hoc orders, ensuring accuracy and timely delivery.
• Support the planning and on‑the‑day delivery of internal and external events, liaising with hosts, catering teams, and suppliers as required.
• Assist the lead receptionist when required with ordering of stationery and office supplies, maintaining tidy and organised storage areas.
• Assist the lead Receptionist with Processing incoming and outgoing post and courier deliveries when required
• Assist with facilities‑related requests, including supporting helpdesk tickets and responding to operational queries as required.

Skills, Knowledge & Expertise

To be considered for this opportunity you will have:

• Excellent telephone manner, with the ability to take accurate messages;
• Excellent client interfacing and customer service skills;
• A professional approach and positive manner;
• A high level of attention to detail;
• Good communication skills, courtesy and patience;
• Good command of the English language, both spoken and written.
• Ability to gain a good knowledge of the Company and its employees;
• Confident, energetic and assertive;