Job Description

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

POSITION: Receptionist
STATUS: Permanent; Full-Time with benefits
SHIFT: 35 hours per week – Tuesday to Saturday
LOCATION: Vancouver, BC
CLASSIFICATION: CUPE 1622
WAGE: Hourly
CLOSING DATE: Open Until Filled

We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values.

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

About the Position:
This position is the first contact for public members and is vital in attracting and retaining BC SPCA supporters; the selected candidate must ensure the BC SPCA's highest possible reputation and goodwill maintenance.

The receptionist creates the center's atmosphere by demonstrating the Guiding Principles of the BC SPCA and engaging courteously with clients, volunteers, staff and donors.

The role's essential function is to receive inquiries from the public in a practical, gentle and non-judgmental manner, solving their problems practically or ensuring that the request is passed on to the appropriate resource person, either internal or external.

Some specific duties:
• Greet and interact with all public in a welcoming and open manner
• Direct public through to appropriate areas of the Animal Centre
• Answers all telephone inquiries and direct callers to appropriate resources
• Maintain office records accurately as directed by the supervisor
• Ensure a satisfactory level of response to all relevant needs and inquires, balancing the priorities at high traffic times
• To honestly and accurately receive monies on behalf of the Shelter/center in accordance with Shelter procedures
• Accept donations and provide information on acceptable and needed items
• Process all financial donations, ensuring that the individual receives an accurate receipt
• Cash handling including preparation of daily cash for deposit and daily batch out
• Ensure that the reception area is kept neat and tidy at all times
• Maintain standards in order to portray to the public the image of the SPCA as a compassionate and caring organization.
• Perform other duties as assigned by the Animal Centre manager

Qualifications you need to have:
• High school diploma or equivalent
• Minimum of 1-2 years’ experience in a receptionist role; or an equivalent combination of education and experience acceptable to the employer
• Knowledge of the geography of the Animal Centre’s warrant area in general and the Shelter’s warrant area in particular
• Philosophical harmony with BC SPCA policies, programs and protocols
• Sound knowledge/ability to learn routine office practice and procedures
• Knowledge of domestic animals, their breeds, characteristics and common diseases is an asset
• Excellent customer service skills; clear communicator, with the ability to assist public in a positive and confident manner
• Self-started and able to work independently as well as part of a team
• Ability to work under pressure while prioritizing tasks upon time
• Nimble and willing attitude and work ethic
• Excellent organizational skills and attention to detail
• Excellent computer skills sufficient to deal effectively with the necessary front office routines
• To perform other duties as required to ensure the smooth operation of the center.
• Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA.

How to apply:

If you are interested in joining our team and are legally entitled to work in Canada, we would like to hear from you. Click on apply now or use the link to apply https://spca.bc.ca/about-us/careers/

We are committed to a transparent, human-led hiring process. While we use technology to support application management, applications are not screened, scored, or ranked by AI systems. All hiring decisions are made by human hiring managers based on skills, experience, and alignment with the organizational values.

We thank you for your interest in the BC SPCA, however; only candidates selected for an interview will be contacted. No telephone calls, please.

The BC SPCA is a Registered Charity BN 11881 9036 RR0001