Job Description

Receptionist

Department: Participant Care

Employment Type: Full Time

Location: Niles, MI

Reporting To: Paula Shimulunas

Compensation: $17.00 - $20.00 / hour

Schedule Full-time, 40 hours per week | Monday - Friday | 8am - 4:30pm
Department: PACE of Southwest Michigan | Niles, MI

Be the welcoming face of PACE of Southwest Michigan! As our receptionist, you’ll be the first point of connection for participants, families, and visitors—setting the tone with warmth, professionalism, and confidence. In this role, you’ll keep our front office running smoothly, providing essential clerical support while ensuring every interaction reflects our commitment to exceptional care.

Key Responsibilities

• Owns knowledge of reception practices, procedures and guidelines.
• Answers telephones and greets visitors in a professional and courteous manner.
• Check participants in/out utilizing various manual and electronic procedures.
• Create and update name badges and insurance cards for new participants.
• Supports the organization by delivering excellent service to all customers including staff, participants, family, visitors, and callers.
• Directs visitors to the appropriate person/location and assists participants with sign-in/sign-out log.
• Interact with the Interdisciplinary Team (IDT).

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

• Two (2) years’ experience in a clerical position with advanced computer skills.
• Ability to type 40-50 words per minute.
• Knowledge of Microsoft Office products, basic computer skills, and inputting/outputting data.
• Excellent organizational, communication, and interpersonal skills.
• CPR certification or willingness to obtain upon hire.

Job Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay – Get paid when YOU want!
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!

ACCESSIBILITY SUPPORT
Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYERBrio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.
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