Job Description

Director of 1st Impressions

CarShop (formerly CarSense) is seeking an organized and dynamic candidate to represent CarShop and model our Values and Culture to each customer in person and on the phone.

Responsibilities:

The successful candidate will create a welcoming and helpful atmosphere to service our customers, making each person feel as though they are the highest priority. This position supports all departments by interacting with each customer to address their needs and if necessary, connects them with the appropriate department/person. He/She will cash out all retail service customers and provide clerical support as needed for all departments. The Director of 1st Impressions will interact with all departments and service clerical needs in between answering phone calls and cashing out customers.

JOB RESPONSIBILITIES

Qualifications:

● The successful candidate will demonstrate excellent customer service skills and sustained performance and poise under heavy pressure.

● The Director of 1st Impressions is a skilled multi-tasker with excellent time management and communication skills.

● He/She is a quick learner, an analytical thinker, is committed to team success and team building

● The successful candidate will exemplify integrity, strive for self-improvement, and have an open-minded, "can-do" attitude.

● Must be able to pass pre-employment testing to include background checks, drug testing, and hold a valid driver's license with a good driving history.

Culture & Benefits:

All applicants who are excited about a culture built on core values where we want only the best for our customers and our employees, are encouraged to apply. Paid vacations, 401k, and health benefits are part of our compensation package. CarShop, formerly CarSense, has been named to the prestigious 2019 Glassdoor Best Places To Work List and has also won a Top Workplace award from Philly.com and Pittsburgh Post-Gazette for the last eight consecutive years. CarShop is part of Penske Automotive Group, a Fortune 500 company. CarShop is an equal opportunity employer.

Qualifications Competencies

• Exceptional customer service skills
• Ability to clearly answer the phone and use the intercom
• Strong organization skills and ability to multi-task
• Ability to remain positive and professional in stressful situations
• Ability to read and comprehend instructions and information
• Ability to listen to customer and determine how to assist them
• Proficient with Microsoft applications
• Time Management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Fast and accurate data entry skills
• Ability to handle multiple calls at one time
• Maintain professional appearance at all times

Supervisory Responsibility
N/A
Work Environment/ Physical Demands
Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position will require the employee to alternate sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear
Position Type/Expected Hours of Work
Store Business Hours with ability to work nights, weekends, and holidays as required
Required Education and Experience
High school diploma or equivalent. Preferred Education and Experience
High School diploma or equivalent and one or more years experience answering calls in a high-volume setting
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License