Job Description

About Us

Chinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicago land’s diverse immigrant and refugee communities. Established in 1981, CMAA is a cornerstone of the “Asia on Argyle” corridor of the Uptown Neighborhood of Chicago with a satellite office in Elgin, IL, providing programs to serve our community across generations. We offer after-school, summer camp, and mentoring programs for young people. For adults, we provide case management and social services, education including English as a Second Language (ESL) classes, job preparation and placement services, and immigration and citizenship case assistance. We connect older adults to in-home care support and community enrichment through our Golden Age Club. Finally, we support entrepreneurs and small businesses as the only AAPI-led Small Business Development Center in Illinois.

Chinese Mutual Aid Association (CMAA) is seeking two ambitious and detail-oriented Receptionists to work and greet our clients. The Receptionist is to be involved in a variety of daily activities from operations to administrative tasks that will help keep CMAA’s business running smoothly. At the same time, the Receptionist participates in internal audits for all CMAA Departments through data entry, being the main point of contact for social services, and a resource to the community. The positions will be in person at our West Ridge office location at 2424 W Peterson Ave, Chicago, IL for Monday – Friday 9am-5pm.

Requirements

Essential Functions & Responsibilities

• Greets and directs clients to appropriate programs/staff members
• Manages the daily sign-in logs
• Manages the order of client appointments in the waiting area
• Answers incoming calls and screens & directs to appropriate programs/staff members
• Takes messages from callers and visitors
• Data entry for different departments
• Maintains and monitors office/janitorial supplies
• Provides general administrative and clerical support
• Handles incoming and outgoing mail
• Monitors visitors' access and maintains security awareness
• Handles petty cash
• Manages checks & cash received and prepares for deposit
• Performs other duties as assigned by supervisor

Qualifications

• High school diploma preferred
• Knowledge of administrative and clerical procedures
• Knowledge of computer and data entry is required
• Bilingual preferred in Cantonese/Mandarin & English while other dialects are a plus
• Verbal and written communication skills
• Customer service orientation
• Initiative
• Reliability
• Attention to detail
• Ability to deal with multiple people at one time

Work Environment

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

• This is a largely sedentary role, however, some filing is required. This could require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Benefits

• Comprehensive Health benefits package to include medical, dental, and vision plans with employer contribution between 60%-90% of premiums!
• 403(b) retirement plan with company match after one (1) year and fully vested at year six (6)!
• 9 Company Holidays a year!
• Personal Time Off, Sick Leave, and Vacation time off policies!
• Parking/Transit benefits
• Opportunities for growth and to give back to communities!
• Fun, high-energy culture!
• Relaxed dress code!
• Access to an exceptional leadership team!