Accor

RECEPTIONIST

Accor  •  Panamá, PA (Onsite)  •  1 month ago
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Job Description

Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in the context of a historic locale. Sofitel Legend Casco Viejo offers an intimate ambiance, outstanding facilities along with a wide range of bespoke services.

As a Receptionist, you will create intuitive and memorable experiences for our guests during their arrival and departure journeys.

You will consistently apply the service and quality standards of the hotel, ensuring that every interaction with guests reflects excellence.

Additionally, you will encourage and perform upselling and cross-selling activities, promoting additional hotel services such as the spa, restaurants, and exclusive activities.

Qualifications

  • Knowledge of systems such as OPERA, POS, HotSOS, MS Office, and online review management platforms.
  • Previous experience in customer service or a similar role, preferably in a luxury hotel.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse clientele.
  • Proficiency in languages, especially English; additional language skills are a plus.
  • Previous experience in the Front Desk or Guest Experience departments of a luxury hotel.
  • Experience in handling Quality and Guest Experience audit programs.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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