Job Description

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit the.team

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

In Canada, we’ve proudly been recognized as the Sponsorship Marketing Council of Canada’s ‘Agency of the Year’ for 5 of the past 6 years.

As THE·TEAM supports hybrid working environments and also acknowledges the benefits of in-office collaboration, our global policy is 3-days per week in-office.

The Receptionist serves as the first point of contact at Wasserman’s Toronto office location, providing exceptional customer service to both internal and external stakeholders. This highly visible, front-facing role is essential to the daily operations of the office—managing front desk duties, supporting administrative needs, and helping to maintain a welcoming, organized, and efficient environment.

We’re seeking a dynamic and energetic individual who thrives in a fast-paced, high-volume setting. This position requires a strong sense of urgency, the ability to multitask effectively, and the physical stamina to stay on the move throughout the day. The ideal candidate is personable, motivated, and solution-oriented, with excellent attention to detail, a warm and welcoming disposition, and a natural hustle mindset.

Employees who have completed a minimum of one year in this position may be eligible to transition to another department within the company based on performance and available opportunities.

What You'll Do:

Front Desk Operations

• Open and close the office daily, ensuring the reception area and kitchens are tidy and business-ready
• Greet and assist all visitors, both in person and over the phone, directing them to the appropriate contact or department
• Manage incoming calls, route them appropriately, and take accurate messages when needed

Office Administration

• Manage incoming and outgoing mail and packages (Canada Post, FedEx, UPS and other couriers)
• Support Office Manager with the maintenance office floor plans, coordinate desk setups for new hires, and update seating charts
• Order and restock office supplies (with required approvals), including kitchen and common area items
• Support conference room reservations, meeting setups (including AV), and refreshments
• Assist Office Manager & Executive Assistants with planning and executing in-office events, including vendor coordination and day-of support

Employee Concierge Services

• Serve as a resource for the Office Manager who may require support for employee requests related to travel, supplies, and meeting logistics
• Handle lost and found inquiries and coordinate returns

Facilities & Cleanliness Oversight

• Ensure kitchens, conference rooms, and shared spaces are clean, organized, and well-stocked
• Report maintenance issues to the Office Manager and follow up as needed
• Adhere to and help enforce health and safety protocols to ensure a clean and secure office

General Support

• Provide administrative support to the People & Operations leadership team and other departments as needed
• Complete projects and tasks using Microsoft Office Suite (Word, Excel, PowerPoint)
• Contribute to team efforts by performing additional duties as assigned

What We're Looking For:

• Front desk/ receptionist experience within a high-paced organization
• Experience in hospitality or service industry would be considered an asset
• Demonstrated commitment to delivering outstanding customer service
• Discretion and ability to maintain confidentiality
• Warm, friendly and welcoming disposition to align with Wasserman values
• Positive, professional demeanor with a collaborative team attitude
• Strong verbal and written communication skills
• Highly organized with excellent attention to detail
• Ability to multitask and work independently in a high-energy environment, while collaborating with key agency stakeholders and leadership
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Work Schedule:

• This is an in-person position, five days per week, based in our Toronto/ Liberty Village Office
• Office hours are Monday through Friday, 8:30 AM to 5:30 PM, with flexibility to arrive earlier or stay later, if business needs require.

Physical Requirements:

• Ability to lift up to 25 lbs for event setups, supplies and/or mail processing
• Availability to be on your feet and active throughout the day

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.