Job Description

Receptionist

Department: Office Support

Employment Type: Full Time

Location: Chelmsford - HQ

Here at Marlborough Highways we are looking for a friendly, professional, and reliable Receptionist to join our team. As the first point of contact for visitors and callers, you will play a key role in creating a positive and welcoming experience while ensuring the smooth day-to-day running of reception.

This is a varied role that requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a busy environment. You will work closely with the wider reception team and be expected to provide support during busy periods, including covering annual leave and assisting with shift flexibility when required.

The standard working hours are 9:00am – 5:00pm, Monday to Friday. Flexibility is important, as extended hours (7:00am – 5:00pm) will occasionally be required to cover holidays, with additional hours paid accordingly.

This is a great opportunity for someone who enjoys working as part of a team, takes pride in delivering excellent customer service, and is looking to grow within a supportive environment.

Key Responsibilities

• Be the first point of contact for all customers and visitors to our Chelmsford Head office site
• Answer all reception calls, ensuring calls are transferred to the correct person and any customer complaints are dealt with appropriately and escalated when needed
• Answer all callouts for contracts across the business. Ensure the call is reported to the contract manager/supervisor, recorded appropriately, and closed off when completed
• Goods receive all delivery notes
• Open all post on the day it comes into the office and ensure it is scanned and uploaded to Docuware and distributed to the correct person. All post must be scanned, Indexed, and tasked
• Set up job numbers on the system as and when required
• Receive all deliveries and parcels into the office and ensure they are signed for and given to the appropriate person. If appropriate, ensure parcels are stored securely if they cannot be delivered
• Manage the room booking system for head office
• Order all stationary, tea, coffee and sugar for the office and make teas and coffees for guests
• Responsible for issuing the weekly menu options and liaising with the chef
• Provide occasional general admin duties for the EA team if requested.

Skills, Knowledge and Expertise

• The ideal candidate will have a friendly and approachable demeanour, with an eagerness to go the extra mile to assist both internal and external stakeholders
• Strong administrative skills, with high levels of accuracy and attention to detail
• Experience of working in an administrative role, dealing with sensitive information would be ideal
• Proactive approach to work, taking the initiative to ensure tasks are completed
• Excellent communication skills, with experience of dealing with customers effectively (including managing complaints)

Our Benefits and Values

• Healthshield Cashback Scheme
• Access to 24HR GP Online
• Employee Assistance Programme
• Employee Recognition and Reward Scheme
• Access to our private gym
• Free lunch provided by our in house chef
• Free on site parking

Our Values and Behaviours

We know people matter | We respect, care and invest in our people, the communities in which we work and our common future. We are open, honest and above all fair.

We have spirit | We promote a positive atmosphere and energy, through inclusivity, brilliant team working and friendships. Driving success so we all win.

We are bold | We speak positively, deliver quality, act safely. Always.

We take pride in everything we do | We are confident, optimistic and trust in our ability. We look forward and are excited about our progressive future.