Job Description

Receptionist| Family Services | Hervey Bay

• Employment Term: Permanent Full-Time

• Location: Hervey Bay

• Remuneration: $68k+ Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our Family and Disabilities team based in Hervey Bay as a Receptionist, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

Your part in our UnitingCare Community team

The purpose of this role is to deliver a range of reception and administrative functions to support the UCQ Hervey Bay site office.

As the Receptionist, you will provide exceptional customer service including greeting clients and maintaining a welcoming and tidy reception/waiting area. You will undertake a range of reception and admin duties to a high standard including:

• Answering, screening, and forwarding phone calls

• Monitoring site email box and responding/forwarding to enquiries as required

• Maintaining files/records

• Processing incoming/outgoing mail

• Maintenance requests for the site office

• Ordering of stationery and other consumables

• Assist with financial duties including processing invoices and reconciliation of credit card transactions

• Support office open/closure procedures

• Support WH&S requirements and compliance for the site office

What makes a difference for us

The successful candidate will present with the following:

• Minimal 2 years’ experience in performing reception/administration duties

• Certificate II in Business administration or equivalent

• Well-developed interpersonal and communication skills

• Sound Microsoft Suite skills and knowledge (Word, Excel, Outlook)

• Ability to multi-task and prioritise workload

• Well-developed interpersonal and communication skills

• Ability to act professionally at all times and work under pressure

• Ability to build and maintain positive relationships

• Ability to liaise with a diverse range of people with discretion and confidentiality

What makes a difference for you?

• Flexible work arrangements to support work-life balance

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities to challenge yourself, grow and make a meaningful difference 

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.