Job Description

Financial:

Keep updated records of office expenses and costs.

Customer:

• Front Desk Management: Greet visitors, answer phone calls, and respond to inquiries in a courteous and professional manner, providing excellent customer service.

• Visitor Assistance: Guide and assist visitors, ensuring they are directed to the appropriate departments or individuals promptly.

• Customer Issue Resolution: Handle basic customer concerns or inquiries, escalating issues to the relevant departments when necessary for quick resolution.

Internal Business Process:

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).

• Provide basic and accurate information in-person and via phone/email

• Receive, sort and distribute daily mail/deliveries.

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

• Order front office supplies and keep inventory of stock.

• Update calendars and schedule meetings.

• Arrange travel and accommodations, and prepare vouchers

• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

People:

• Interpersonal Communication: Maintain positive relationships with both internal staff and external visitors, creating a welcoming environment for all.

• Team Support: Assist other administrative staff or departments with tasks when required, fostering a cooperative work environment.

Qualification, Experience & Skills:

• Graduate in any discipline

• 2+ years of hands on experience in administration or handling front office reception

• Excellent English communication skills.

• Nationality Emarti only