Job Description

At Dinsmore, our strength comes from our people. With more than 750 attorneys across 30+ offices nationwide, we are dedicated to building a dynamic, client-focused Firm recognized for excellence. Together we work to build a strong market profile, highlighting our capabilities to clients and attracting talented attorneys and business professionals who seek a supportive environment where they can thrive. Discover how you can grow with us at www.dinsmore.com.

Dinsmore is seeking a Receptionist at our Indianapolis, IN location. The successful candidate will represent the firm, both in person and by phone, in a friendly manner and be professionally attired at all times, exhibiting a neat and polished appearance. The Receptionist will focus on establishing effective work relationships with clients, attorneys and staff as well as providing exceptional customer service to all clients, guests and employees.

Responsibilities

• Answer the telephone and take complete and accurate messages for attorneys/staff/clients or direct caller to voicemail, when appropriate
• Greet and log in all visitors
• Greet and record/log visiting attorneys and personnel from other Dinsmore offices and inform Regional Office Administrator and Office Services staff of such visitors
• Assign and coordinate meetings, and make arrangements with food service vendors
• Ensure that all requests for space, catering, and AV equipment are managed well
• Maintain a current reception manual
• Maintain a secure environment at reception area and floor entrances, ensuring that clients or guests, including former employees, do not enter our space without approval
• Maintain and be aware of daily conference room schedules. Work closely with the Office Services team to ensure meetings run smoothly. Respond promptly to conference room requests or questions, providing excellent customer service when resolving issues
• Direct people with a positive attitude
• Direct inquiries from clients, guests and employees to the appropriate departments
• Knowledgeable of all personnel and departments in the office. Utilize appropriate resources to provide information regarding personnel and departments in other offices of the firm as needed
• Work with Regional Office Administrator and Office Services team for resolution when conference schedule conflicts arise
• All other duties as assigned or required

Requirements

• Prior customer service or receptionist experience
• Exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Available to work overtime, as necessary
• College degree preferred
• Prior law firm and/or concierge experience a plus

Equal Opportunity Employer