Job Description

Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the Receptionist position on our team!

If you’re looking for a role where you make a difference every day, start your application today.

PLEASE NOTE THIS JOB INVOLVES HEAVY PHONE WORK. PLEASE ONLY APPLY IF YOU ARE COMFORTABLE ANSWERING AND TALKING ON THE PHONE.

Who We Are

We are a Family Law firm serving clients during some of the most vulnerable and emotionally complex seasons of their lives. Our work matters, and so does the way we treat people.

Our culture is built on:

• Compassion
• Professionalism
• High standards
• Consistency, reliability, and trust

We believe the front desk is not an entry-level role, it is the heartbeat of our firm.

The Role

We are looking for a career Receptionist. Someone who takes pride in being the steady, welcoming presence of an organization and who values long-term stability in a professional environment.

As the first voice clients hear and the first face they see, you set the emotional tone for their experience. Many of our clients are anxious, overwhelmed, or uncertain. Your calm confidence, emotional intelligence, and professionalism will help put them at ease.

This is a high-responsibility, high-trust role that requires maturity, composure, and strong communication skills.

What Makes Someone Successful at V&T?

You may be a strong fit if you:

• Take pride in mastering systems and creating order
• Value being the reliable, go-to person in the office
• Have remained in previous roles long enough to build real expertise
• Appreciate routine, consistency, and clear expectations
• Understand that exceptional service is found in the details
• Stay steady and kind even when others are stressed

We are not seeking someone looking to “grow out” of this role. We are seeking someone who wants to grow within it.

Why This Is a Career Position

The right person for this role values stability, takes pride in being the face and voice of an organization, and understands the impact of doing the job exceptionally well every day.

If you are looking for a meaningful, long-term professional home where your consistency and care will be appreciated, we would love to meet you.

Requirements

Responsibilities

• You should be friendly and professional on the telephone and in-person
• Clients are dealing with massive stress and anxiety. You should be empathetic and help put them at ease
• You should treat a caller or visitor to the firm at 4:30 pm on Friday with the same care and compassion as one on Monday morning at 9 am
• Family Law is messy, and there is often no right or best answer. Even gathering the information can be difficult. You will need to be creative, organized, and efficient to do your job well
• A penchant for accuracy and attention to detail is required
• You are a representative of the firm and the first (possibly the only) interaction a visitor has with the staff in our office. Your ability to make a positive impression is a critical component of your job
• Answer phone calls and emails and communicate relevant information to the appropriate parties
• Make appointments for employees and ensure the calendar is current and correct
• Complete other administrative duties as needed such as data entry, paperwork, photocopying, etc.
• Assure incoming and outgoing mail is managed appropriately and handle deliveries

Qualifications

• Must be energetic, happy, and willing to learn and adapt to new systems and procedures
• Has experience answering telephone calls and troubleshooting stressful situations
• Must be able to lift and carry up to 25 pounds
• Must be neat and presentable at all times as the first in-person contact with clients or potential clients
• Has experience answering telephone calls and troubleshooting stressful situations
• Must have graduated high school, received a G.E.D. or equivalent; College Degree Preferred
• 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
• Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
• Has previous experience with word processing programs and basic computer skills

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks