Job Description

Job Title: Receptionist

We are seeking a professional, friendly, and highly organised Receptionist to be the first point of contact for Hoxton Wealth. The Receptionist will play a key role in creating a positive and welcoming experience for clients, visitors, and staff. The ideal candidate will demonstrate strong initiative and a proactive approach, taking ownership of responsibilities and anticipating the needs of the office. They will have excellent communication skills, a polished professional manner, and the ability to manage multiple administrative tasks efficiently in a fast-paced office environment.

Key Responsibilities:

• Act as the face of Hoxton Wealth, creating a positive and memorable experience for all clients, visitors, and staff through a professional, friendly, and welcoming front-of-house presence.

• Manage incoming phone calls, emails efficiently, directing enquiries to the appropriate teams or individuals in a timely manner.

• Maintain the reception and communal areas to a consistently high standard.

• Coordinate meeting room bookings ensuring rooms are prepared as required.

• Provide administrative support including document management, filing, and ad-hoc office administration tasks.

• Manage office supplies and equipment ordering, including provisioning equipment for new starters and coordinating returns for leavers, while maintaining accurate inventory records.

• Manage couriers for a global business, arranging domestic and international shipments, tracking deliveries, and resolving any issues proactively.

• Administer access to workplace desk management platform, ensuring appropriate permissions are granted and removed in line with joiners, movers, and leavers processes.

• Support facilities management by proactively identifying, escalating, and resolving office and building-related issues, using initiative to ensure minimal disruption to business operations.

Qualifications:

• Previous experience in a receptionist or front-of-house role

• Excellent verbal and written communication skills

• Strong organisational skills with attention to detail

• Professional appearance and customer-focused attitude

• Ability to multitask and remain calm under pressure

• Proficient in Microsoft Office (Outlook, Word, Excel)