Job Description

The primary purpose of the Receptionist role is to manage front-desk operations efficiently, ensuring a welcoming environment for visitors, handling incoming communications, and providing administrative support across various functions. The role also involves assisting with payroll processing, maintaining the reception area’s safety and hygiene, and supporting office events and onboarding activities

​​ Role Responsibilities

• Greet and assist visitors, ensuring they adhere to company policies and maintain a safe, welcoming, and hygienic reception area
• Track visitors log in or when employees forget their fobs as part of the emergency evacuation tasks
• Operate the telephone system to answer, screen, and forward calls, take detailed messages, and provide necessary information to callers.
• Handle queries and complaints via phone, email, and in-person communication, ensuring all issues are resolved promptly and professionally
• Review timesheets and enter hours in SAP to assist the processing of payroll for non-union employees accurately and act as a backup for manufacturing (union) employees' payroll during vacation
• ​​Monitor and order office supplies through Grand & Toy and Amazon to ensure the office is well-stocked.
• Actively participate in the CIMCO Social Committee, coordinating and organizing company events to foster a positive workplace environment​
• Receive, sort, and distribute daily mail efficiently, ensuring all correspondence reaches the co ​​Sort and prepare cheques for courier and mail delivery to US and Canadian destinations weekly according to the company’s schedule​
• ​​Sort and prepare cheques for courier and mail delivery to US and Canadian destinations weekly according to the company’s schedule​

Required Professional Knowledge, Skills and Qualifications

• ​​Previous experience in a similar customer focused administrative role required
• Post Secondary education is preferred
• Strong ability to engage with visitors and employees, providing a welcoming and professional experience.
• ​Effective in verbal and written communication, with the ability to handle queries and complaints tactfully.
• ​Capable of managing multiple tasks, such as scheduling, mail distribution, and supply management, efficiently.
• ​ Ability to prioritize tasks like payroll processing, cheque deposits, and meeting room bookings to meet deadlines.
• ​Ensuring accuracy in payroll processing, cheque handling, and maintaining records.
• ​ Familiarity with telephone systems, Skedda for meeting room bookings, and payroll processing software.
• ​Capable of resolving visitor issues and ensuring smooth front-desk operations.

Join our team! This is an existing vacancy that we are actively looking to fill.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Please note that our hiring processes may involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

Company Profile

CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.

CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.