Job Description

Asa Receptionist at the Hermes GB Head Office based in Mayfair,youwillensure anexceptional,premiumexperienceforvisitorsandstaffthrough efficient front desk management, embodying Hermès GB’s excellence in every interaction.

Key Responsibilities

• Call Management: Handle incoming calls, take and distribute messages and redirect callers to appropriate departments.
• Hermès Ambassador: Represent Hermès GB by providing a premium experience for all colleagues and visitors.
• Inbox Management: Respond to or distribute accordingly emails that come to the centralised recruitment inbox
• Security: Ensure all visitors / contractors are signed in and announced before accessing the building; escort visitors.
• Point of Contact: Serve as the first point of contact for colleagues with in-depth knowledge of administrative services, departmental locations and key personnel.
• Ownership: Take full responsibility for the Reception experience, maintaining a customer service mindset at all times.
• Meeting Room Management: Schedule, prioritise and reorganise meeting room bookings as necessary.

Stock Maintenance

• Kitchen Supplies: Ensure the kitchen and tea points are well-stocked at all times with necessary items such as milk, fruit, tea, coffee, and cutlery.
• Stationery: Maintain supplies and stationery stock levels

Additional Office Duties

• Mail and Couriers: Arrange and track post and couriers, understanding delivery and turnaround times for high-value or stock items.
• Document Handling: Manage printing, laminating, and binding tasks.
• Administrative Tasks: Take care of administrative tasks for the senior team as requested by the Office Manager.
• Floral Display: To place weekly order, or as needed and own the supplier relationship and process invoices.

Financial

• Purchase Orders: Create orders and raise purchase orders, ensuring company commitments are always tracked.
• Expense Management: Process expenses for Reception and for the senior team as required. Submit expenses and receipts promptly and track costs to identify potential savings.

Maintenance/Facilities

• Environment: Conduct daily floor walks to ensure office facilities are well-maintained and operational.
• Repairs: Report any necessary repairs to the facilities team. First point of contact with contractors.
• Cleaning Standards: Maintain high cleaning standards, particularly at visitor touch points. Liaise directly with cleaning company to ensure consistently high service.

Events

• Catering and Setup: As a key member of the admin team arrange and order catering for internal events and manage meeting setup and clear

Suppliers

• Supplier Relationships: Build and maintain mutually beneficial relationships with suppliers.

About you

• Communication Skills: Clear, professional, and friendly communication, both written and verbal. French an advantage but not essential
• Organisational Skills: Ability to manage multiple tasks, prioritise responsibilities, and keep accurate records.
• IT Proficiency: Proficiency in Microsoft Office packages, including Outlook, Word, and Excel.
• Customer Service Excellence: Commitment to providing exceptional service and creating a positive experience for all visitors and colleagues.
• Attention to Detail: Ensuring accuracy in all tasks, from handling calls to managing office supplies.
• Professionalism: Maintaining a polished and professional demeanour at all times.

#LI-ZM1