Job Description

When you work at THE FORUM, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

THE FORUM is recruiting for a hospitality focused Receptionist. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!

Employment Status Part Time( Must be available to work in the weekends)

Hourly Wage: $21.80- $26.60

Why You'll Love Working Here

• Medical, Dental, and Vision insurance; HSA and FSA options( PT/FT)
• Life and Disability coverage (basic and voluntary)- ( FT)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, and Pet Insurance(FT)
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Generous PTO, Paid Holidays and Bereavement Leaves (PT/FT)
• Employee Assistance Program & a Safe and clean work environment
• Birthday Celebration, Service Tenure Awards and Monthly Employee Engagement Activities
• Career Advancement Opportunities
• Tuition Reimbursement Program
• A warm, engaging, and mission-driven workplace where your impact truly matters

Here are a few of the daily responsibilities of a Receptionist.

• Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area.
• Serve as a telephone receptionist for the Community during meetings, or exceeding Life Care Services’ and the Forum’s hospitality and service standards.
• Greet visitors and inform them of the sign-in procedure.
• Receive record, and transfer telephone calls to the appropriate parties; take and deliver telephone messages as necessary; acquire in-depth knowledge of the community telephone system to effectively utilize system features.
• Assist with the Community’s marketing/sales process by answering inquiries concerning the Community both over the telephone and in person; all inquiries should be handled according to Life Care Services’ and the Forum’s hospitality and service standards.
• Accepts and records, as directed, all payments, reservations, appointments, and cancellations.
• Sort and distribute incoming mail according to Community policy.
• Provide typing and/or word processing services for business office correspondence and residents. Assist with other business office functions, e.g., materials preparation, reports, etc.
• Always maintain and protect the confidentiality of resident information by following HIPAA regulations.
• Practice all safety, loss prevention, and infection control procedures.
• Attends in-service training and education sessions as assigned.
• Updates resident records such as absent logs, unit authorization records, pet records, and more.
• Updates Resident Engagement Portal information and slides.

Here are a few of the qualifications we need you to have:

• High school diploma/GED with a minimum of one year’s experience as a receptionist.
• Must be able to communicate effectively both in verbal and written communication.
• Working knowledge of Microsoft Word and other Microsoft Office applications; ability to type at least 35wpm.
• Must be able to create Word documents and correspondences using correct grammar and spelling.
• Ability to use a personal computer, copy machine, and other office equipment.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.
• Ability to provide secretarial and clerical services in a senior housing and health care environment that meet, or exceed, Life Care Services’ hospitality and service standards.
• Willingness to work with the elderly.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer