Job Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are delighted to be recruiting for a Reception Team Leader (Client Support Team Leader) to oversee our front-of-house team based at the Birmingham offices of one of the world’s largest and most prestigious law firms.

This is a standout opportunity for an experienced client services professional who thrives in a fast-paced, people-focused environment and enjoys leading by example.

As a Client Support Team Leader, you will play a pivotal role in the smooth running of the building’s client experience. You will:

• Oversee both ground floor and client floor reception operations
• Ensure the seamless coordination of meetings, events, and room bookings
• Act as the primary point of contact for onsite projects and client initiatives
• Support and guide the reception team to deliver an exceptional, consistent service
• Uphold the highest standards of professionalism in a prestigious corporate environment
• This role requires a confident leader who can balance operational oversight with hands-on service delivery.

Hours: 35 hours per week, with varying shifts between 7am-7pm with Flexibility for occasional early/late shifts, Mon-Fri,

Salary: £28,392 per annum

Qualifications

We’re looking for someone who brings energy, warmth, and a genuine passion for people. You will have:

• An outgoing personality and excellent interpersonal skills, enabling you to build strong, lasting relationships
• The ability to work well under pressure, multitask, and manage time effectively
• Experience in a client services role (essential)
• Previous management or supervisory experience (advantageous)
• Experience within a professional services environment (advantageous)
• You’ll be someone who naturally inspires confidence, remains calm under pressure, and takes pride in delivering a polished, memorable client experience.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.