Job Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are recruiting for an exceptional Team Lead to oversee our Colleague Support Host team within the Belfast offices of a world renowned international bank.

This is a high profile, people focused role where you will champion service excellence and ensure every colleague, guest and VIP leaves with a positive and lasting impression.

Our Colleague Support Hosts are the face of the organisation, delivering a market leading visitor experience. As Team Lead, you will set the standard, inspire your team and ensure flawless service delivery across all touchpoints.

What You’ll Do

• Lead, motivate and develop a high performing team
• Ensure service excellence and a consistently exceptional visitor journey
• Build strong, trusted relationships with clients, visitors and internal stakeholders
• Oversee daily operations and manage multiple requests with confidence and composure
• Maintain the highest standards of professionalism, presentation and attention to detail

Why Join Us

• Work within a prestigious global banking environment
• Lead a team that shapes the first impression of the organisation
• Opportunities for professional development and career progression
• Be part of a culture that values excellence, collaboration and innovation

Hours: 37.5 hours per week, with flexible shifts between 8am – 5pm

Salary: £33,400

Qualifications

Qualifications & Experience

• Proven experience in a leading service delivery or front of house role
• Ability to deliver business level customer service in a high profile corporate environment
• Strong understanding of service excellence and guest experience standards
• Familiarity with room reservations, meeting coordination and event planning
• Experience with HR processes, including team development and performance management

Who You Are

You’re a natural leader with a passion for people and a commitment to exceptional service. You thrive in fast paced environments, stay calm under pressure and bring a polished, professional presence to every interaction.

If you’re ready to elevate the visitor experience and lead a standout team, we’d love to hear from you. Apply today and help shape the future of service excellence in one of the world’s most respected financial institutions.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.