Job Description

Reception Supervisor

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

We are seeking an exceptional Reception Supervisor to join our opening team at The St. Regis London. This is more than a supervisory role—it is an opportunity to help shape the guest journey at one of London’s most anticipated luxury destinations.

You will support the Front Office leadership team in overseeing the daily operation of the Reception, ensuring a flawless arrival and departure experience while delivering personalised, anticipatory service. You will guide the team, assist with operational decisions, and be a trusted point of contact for both guests and hosts.

Key Responsibilities

• Ensure an elegant and efficient check‑in and check‑out experience for all guests
• Oversee daily Reception operations, supporting the team with complex payment issues, room allocations, and guest enquiries
• Process and verify all payment types, ensuring accuracy in billing and account setup
• Lead by example, inspiring a culture of excellence, professionalism, and collaboration within the Reception team
• Handle guest concerns promptly and thoughtfully, ensuring issues are resolved to the highest standard
• Coordinate closely with Housekeeping to track room readiness and manage exceptional requests
• Support the management team with staff scheduling, training, coaching, and performance conversations
• Maintain compliance with all St. Regis brand standards, policies, and procedures
• Review and maintain detailed shift logs, ensuring clear handovers and continuity of service
• Uphold the highest standards of guest confidentiality, safety, and operational integrity

Core Competencies

We are seeking a polished, confident, and service‑driven individual with a passion for luxury hospitality and impeccable attention to detail. You should bring:

• Previous experience in front office or guest-facing hotel operations, ideally within a luxury environment
• Strong interpersonal and leadership skills, with the ability to support, guide, and develop colleagues
• A dedication to delivering personalised, anticipatory, and refined guest service
• Excellent organisational and problem‑solving abilities
• Strong understanding of Front Office systems, processes, and financial procedures

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.