Job Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico is delighted to be recruiting for a Reception Supervisor to join our team at a leading American multinational investment bank and financial services firm in the heart of the City.

This flagship location is one of Portico’s most prestigious partnerships. Our team takes immense pride in delivering an exceptional front of house experience, consistently raising the bar through a proactive, flexible, and service driven approach. It’s an environment where excellence is expected, and achieved, every day.

As Reception Supervisor, you will play a pivotal role in bringing the client’s vision to life: exceeding expectations through intuitive service, meticulous planning, and uncompromising standards. You’ll lead by example, ensuring the team remains motivated, engaged, and proud of the service they deliver.

Your leadership will be central to maintaining the warm, polished, and seamless experience our client values, while fostering a culture where the team feels empowered to go above and beyond

Working Hours: 40 hours per week, shifts between 7am and 7pm, with occasional late cover until 9pm

Salary: £43,079 per annum

Qualifications

We are seeking a polished, confident, and service driven Reception Supervisor who can lead by example and uphold the exceptional standards expected within a prestigious corporate environment. The ideal candidate will bring a blend of strong leadership experience, operational capability, and a genuine passion for delivering outstanding service.

Experience & Knowledge

• Demonstrable experience supervising a team of 10 or more, with responsibility for first line management tasks including rota planning, holiday coordination, and absence management.
• Proven track record of delivering and leading exceptional customer or guest service, with clear examples of how you have elevated service standards in previous roles.
• Experience working within high end corporate, luxury hotel, or premium customer facing environments is highly desirable.
• Strong understanding of service excellence within fast paced, high expectation settings.

Skills & Competencies

• Confident leadership skills with the ability to motivate, guide, and inspire a team to deliver consistently outstanding service.
• Excellent communication and interpersonal skills, with the ability to engage professionally with clients, colleagues, and senior stakeholders.
• Highly organised, with strong planning and prioritisation skills and a meticulous approach to maintaining operational standards.
• Proactive and solutions focused, demonstrating initiative and a commitment to continuous improvement.
• Impeccable personal presentation and attention to detail.

Personal Attributes

• A natural role model who embodies a service first mindset and leads with professionalism and positivity.
• Calm, composed, and resilient, even when working under pressure.
• Flexible and adaptable, with a genuine enthusiasm for contributing to a culture of excellence.
• Passionate about creating memorable experiences and consistently exceeding client expectations.
  

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.