Job Description

MAIN SCOPE AND PURPOSE:

Ensure that all reports needed from the Front Office are accurate and up-to-date. Monitor and manage the front desk to assure that best customer service is being provided to our guests. Should there be complaints or concerns, this should be handled efficiently. Reconcile daily point of sales accounts, mindful of any inconsistencies that may appear. Ensure smooth operations of the rooms and coordinate with housekeeping as well as manage bookings to ensure that occupancy is maximized. Coordinate as well with management for any maintenance and malfunction issues.

Main duties and responsibilities:

• Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.