Job Description

Real people recruitment is working with a well-established 4-star hotel located in North Dublin is currently seeking an experienced and motivated Reception Manager to lead its Front Office team. This is an excellent opportunity for a highly organised hospitality professional with a genuine passion for guest service and team leadership.

Job Title Reception Manager
Department Front Office / Reception
Reports To Revenue Manager
Interdepartmental Liaison All Hotel Departments

Key Responsibilities

• Oversee the daily operations of the Reception/Front Office department
• Supervise and coordinate reception shifts to ensure seamless service delivery
• Maintain and continuously improve service standards through coaching, training, and performance monitoring
• Lead by example with a hands-on approach, motivating the team to deliver a professional and welcoming guest experience
• Work closely with the HR department to support recruitment, onboarding, and ongoing training within Reception
• Ensure all administrative tasks are completed accurately and within required timeframes
• Manage communication and collaboration with Reservations, Sales, and other key departments
• Handle guest enquiries and requests in person and by phone with professionalism and warmth
• Ensure appropriate staffing levels during peak check-in and check-out periods
• Maintain accurate and up-to-date records on the property management system (PMS)
• Communicate daily operational updates to the Reception team and relevant departments
• Record, investigate, and follow up on incidents or issues arising during shifts
• Ensure Front Desk operations consistently meet high standards of hospitality and efficiency

The Ideal Candidate

• Previous experience in a supervisory or management role within hotel reception or front office
• Strong working knowledge of Microsoft Office and hotel PMS systems such as Mews, Hotsoft, Opera, or similar
• Confident, friendly, and approachable manner
• Strong leadership and team collaboration skills
• Excellent communication and telephone etiquette
• A background in sales or upselling would be an advantage
• Flexible, reliable, and committed to delivering high standards consistently

What We Offer

• Competitive salary, dependent on experience
• Complimentary meals while on duty
• Free on-site car parking
• Ongoing training and professional development
• Clear opportunities for career progression within a 4-star hotel environment

This role is available for an ASAP start, with remuneration aligned to experience and qualifications.

Skills

Hotel Operations • Front Office Management • Guest Services • Hospitality • Property Management Systems

Benefits

Free Parking • Meals on Duty • Training & Development