Job Description

Reception Kaimahi

• Are you looking to join a close-knit and supportive team?
• Are you passionate about helping whānau improve their health and wellbeing? 

About the organisation

He Waka Tapu is a Kaupapa Māori organisation who have been supporting individuals and the community for over 30 years. He Waka Tapu works to increase the health and wellbeing of Whānau.

About the role

The Reception Kaimahi will provide a professional level of tautoko to all whaiora, manuhiri and kaimahi that attend our site at 161 Pages Road.

One of our core values is manaakitanga, which means hospitality and prioritising others' needs. This is crucial in this role, where providing excellent support ensures that everyone who accesses our services feels respected and prioritised.

Responsibilities include:

• Answering phone calls, emails and addressing visitors in a timely manner. 
• Managing business needs, this includes stationary, equipment and other requirements as requested. 
• Arranging and liaising with onsite contractors for property maintenance including sign-in register.
• Managing room bookings across the entire He Waka Tapu site for both internal and external requests.
• Managing fleet coordination, including fleet management software and the maintenance of He Waka Tapu vehicles.
• Support with referrals and allocations processes for all whaiora accessing our services.
• Additional administrative tasks as they arise.

Work Hours: This is a permanent full-time role: Monday to Friday from 8:30 AM – 5:00 PM (40hrs per week)

Skills and experience

We are looking for a confident, grounded individual with a warm and engaging personality to join our team. The ideal candidate will be self-motivated, well presented, and passionate about delivering exceptional service to our people. You should possess excellent communication skills, be proficient in using a variety of software platforms, demonstrate strong time management and organisational abilities, and ideally have effective de-escalation skills. Experience working in a Kaupapa Māori organisation or a similar environment would be an advantage.

Benefits and perks

• Ongoing professional development and training
• Life insurance
• Free Gym Membership
• Kaimahi wellbeing connection days
• Lots of kai

Our Culture

Me mahi tahi tātou mo te oranga o te whānau

Working together for the wellbeing of family

Our services are delivered using a kaupapa Māori framework encompassing Tinana (physical well-being), Wairua (spiritual well-being), Hinengaro (mental well-being), Whānau (family well-being).

Our values help to guide an understanding of how to embed and practice meaningful and robust engagement to ensure that He Waka Tapu is the go-to place for practical knowledge about Whānau wellbeing.

Manaakitanga

We are respectful and show generosity and care for others, ensuring everyone’s mana is enhanced

Whānaungatanga

We build relationships through shared experiences and working together

Rangatiratanga

We lead by inspiring others to see what is possible

Whakākoako

We all learn

For further information about the work that we do, check out our organisation online at http://www.hewakatapu.org.nz

If you wish to apply, please ensure to include your CV and a cover letter to your application.

If you have any questions about the role, please email nikki.harley@hewakatapu.org.nz

Please note that Applicants for this position should have the legal right to work in New Zealand.