Job Description

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Front of House Host / Receptionist

Join our dynamic team as a Front of House Host / Receptionist and play a central role in creating a warm, professional, and welcoming experience for every client, visitor, and colleague.

Our Front of House team is the face of the business, setting the tone for an exceptional workplace and client experience. This role is ideally suited to someone who enjoys meeting people, managing a busy reception area, and ensuring that every arrival, meeting, and enquiry is handled with confidence, care, and professionalism.

As a Front of House Host / Receptionist, you will be responsible for delivering a smooth and professional front-of-house service, from greeting guests and managing enquiries to supporting meeting room activity and daily reception operations.

Key Responsibilities

• Deliver a warm, professional, and welcoming experience to all clients, visitors, and colleagues
• Manage the reception area, including handling calls, emails, visitor enquiries, and booking requests
• Coordinate meeting room bookings, room setups, and AV requirements
• Review upcoming bookings and proactively action client or team requests
• Process and coordinate catering and hospitality arrangements
• Maintain accurate visitor records and meeting/event details
• Monitor the reception and client areas throughout the day to ensure they remain tidy, presentable, and ready for visitors
• Ensure operational checklists and records are consistently maintained
• Liaise effectively with internal departments to manage requests and last-minute changes
• Support onsite meetings and events with a collaborative, one-team approach
• Handle incoming emails and enquiries promptly, directing requests to the appropriate person or team where needed
• Maintain high standards of presentation, organisation, and attention to detail at all times

Qualifications

What We’re Looking For

• Previous experience in a receptionist, front-of-house, host, or client-facing customer service role
• Excellent customer service and interpersonal skills
• Strong organisational and multitasking abilities
• Professional verbal and written communication skills
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• A proactive, positive, and team-oriented attitude
• Ability to work both independently and collaboratively in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Confidence handling client interactions in a professional office setting

What We Offer

• A supportive and collaborative team environment
• Flexible working hours
• Opportunities to develop front-of-house, reception, and customer service experience
• A workplace committed to diversity, inclusion, and professional growth
• The opportunity to contribute to delivering an outstanding client experience

Join us and become part of a professional team dedicated to creating exceptional experiences for everyone who visits our office spaces.

Additional Information

What's in it for you?

• Competitive holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.