Job Description

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Reception / Front Admin Officer to join our team at our Hervey Bay Lifestyle site.

Reporting to the Community Manager, you’ll play a key role in helping us deliver exceptional experiences for our guests and residents and having fun while doing it!

Hervey Bay Lifestyle offers a welcoming community, relaxed coastal living, and easy access to local amenities and attractions.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You’ll

• Be the friendly face of the community, welcoming guests and residents and creating a positive first impression
• Help guests and residents with enquiries, payments, requests, and day-to-day support, always with care and professionalism
• Keep things running smoothly at reception by managing calls, emails, records, and general admin using computer systems
• Work closely with the team to support daily operations, respond to issues, and ensure everyone enjoys a great experience onsite
• Take pride in the community by assisting with site tours, reporting issues, and helping maintain a clean, safe, and well-presented environment

You’re Likely a Match If You

• Have proven reception or administration experience
• Are confident using computers and everyday office systems
• Have strong organisation and decision-making skills and can work independently
• Communicate clearly and provide great customer service
• Are a proactive, well-presented team player who enjoys working with people

Our Recruitment Process

We keep things simple and supportive:

1. Apply via our website; no cover letter needed
2. Quick phone chat and interview with your future manager
3. Background checks
4. Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.

Culture and Benefits

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.