Job Description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

We're looking for a highly organised and customer-focused individual to join our team at our Soho Square facility. As the first point of contact for clients, guests and staff, you'll play a vital role in delivering a first-class front-of-house experience while helping to coordinate screenings, events and bookings. You'll also take ownership of media dispatch operations, ensuring all inbound and outbound materials are accurately tracked and handled with care. If you enjoy building great relationships and take pride in delivering exceptional service, we'd love to hear from you.

Your Role Accountabilities...

• Answering, screening and transferring all calls to the relevant person or department from a busy switchboard.
• Access control management through the use of the CCure system as well as physical key management, including tracking the issuing and return of keys and cards and maintaining stock levels of passes, lanyards and card printing supplies.
• Meeting, greeting and directing clients, contractors and visitors correctly by following the security policies of the facility with a welcoming and professional manner.
• Managing all inbound and outbound deliveries via Reception and the loading bay, maintaining accurate records and following the correct procedures relating to the security and notification of deliveries
• Booking passenger cars and couriers, maintaining accurate records of these bookings, and passing on accurate billing information.
• Ensuring that the correct and complete handover of information is consistently maintained among front desk personnel, including Security and Runners.
• Updating all reception lists, i.e. cutting room occupants and their correct extensions, current productions in the studios, staff phone numbers,
• Assisting in the planning and execution of events including occasional evening attendance.

Qualifications & Experiences...

• Excellent communication skills and interpersonal skills with the ability to create an immediate rapport with a range of contacts.
• Sensitive to differing clients' needs and priorities with the ability to question and assist diplomatically.
• Computer literate. In particular, very good working knowledge of Microsoft Office (Word, Excel and Outlook).
• Previous experience of managing a switchboard and security passes.
• Good general knowledge of production, post-production or screening room facilities desirable.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.